Tinese Cawsey
South Morang,Australia
Summary
Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Innovative Building Designer with background in residential and commercial projects. Skilled in leveraging architectural software for efficient design modeling and rendering. Strengths include strong problem-solving capabilities, effective communication skills, and creativity in designing attractive, functional spaces. Previous roles involved significant contributions to project success, including cost-effective design solutions and client satisfaction through aesthetic appeal and practicality of designs.
Overview
6
6
years of professional experience
Work History
ASSISTANTRESTAURANTMANAGER
KFC
12.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained
- Conducted interviews with potential new team members and completed the training of new individual team members
- Managed team, maintaining exceptional customer service and quality standards
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Conducted regular meetings with staff to discuss performance and address any issues
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Managed staff schedules and maintained adequate coverage for all shifts
- Verified prepared food met standards for quality and quantity before serving to customers
- Motivated staff to perform at peak efficiency and quality
SHIFTSUPERVISOR
KFC
03.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
TEAMMEMBER
KFC
07.2018 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Worked different stations to provide optimal coverage and meetproduction goals
- Operated register to process payments and collect cash payment for order totals
- Developed strong cooperative relationships with coworkers and managers
- Established welcoming atmosphere by greeting each guest warmly
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
TEAMMEMBER
Kmart South Morang
11.2020 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
TEAMMEMBER
McDonald's
08.2018 - 07.2019
- Worked well with teammates and accepted coaching from management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Became familiar with products to answer questions and make suggestions
- Kept food preparation area, equipment, and utensils clean and sanitary
- Operated register to process payments and collect cash payment for order totals
- Greeted customers at drive-thru and took food orders
- Cleaned and maintained all areas of restaurant to promote clean image
Education
Advanced Diploma of Building Design - Architectural
RMIT University
10.2024
Year 12- VCE -
Mill Park Secondary College
01.2021
The Lakes South Morang College
01.2018
Skills
- Experienced with AutoCAD Design
- Revit Software Expertise
- Urban Design Coordination
- Site planning and design
- Building Codes
- Architectural design
- Sustainable design
- Maintains Composure in Stressful Situations
- Thorough Review Skills
- Customer Complaint Resolution
- Shift Management / Rosters / Training and Development
- Store Opening / Closing Procedures
- Adaptable in Challenging Situations
- Independent and Team Collaboration
References
- Jean, Mcginley, 0408 173 469, Scanlon Group of Companies
- Dylan, Martin, General Restaurant Manager, 0498 244 309, KFC
Timeline
ASSISTANTRESTAURANTMANAGER
KFC
12.2022 - Current
SHIFTSUPERVISOR
KFC
03.2022 - 12.2022
TEAMMEMBER
Kmart South Morang
11.2020 - 01.2022
TEAMMEMBER
McDonald's
08.2018 - 07.2019
TEAMMEMBER
KFC
07.2018 - 03.2022
Advanced Diploma of Building Design - Architectural
RMIT University
Year 12- VCE -
Mill Park Secondary College
The Lakes South Morang College
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