Summary
Overview
Work History
Education
Skills
Skillscertificatesclearances
Projects
Volunteer Experience
References
Languages
Timeline
Generic

Ting Huang

Mile End,SA

Summary

I am an organized, self-motivated team player with a strong willingness to learn. I have nearly two years of experience in the banking industry in China, complemented by over three years of retail and hospitality experience in Australia. With these diverse experiences and the professional skills acquired from my computing degree, I am confident in my ability to excel as a technical support representative. I am dedicated to helping customers maximize product impact and usability, and I consistently resolve client issues with a friendly and professional approach. I am committed to improving user satisfaction and fostering customer loyalty across all supported products.

Overview

6
6
years of professional experience

Work History

Marketing Intern

HSBC
Foshan, China
02.2018 - 08.2018
  • Provided support in implementing digital marketing strategies across multiple channels.
  • Answering clients’ financial questions and building a friendly relationship with them
  • Reviewing the hard copies which are filled by clients and reporting to my supervisor.
  • Generated weekly reports on progress of marketing initiatives.

Specialist-Service Operation

Standard Chartered Bank
Shenzhen, China
09.2018 - 12.2019
  • Ensuring all transactions which instructed by our clients through the online banking are posted correctly and made on time.
  • Provided technical support for users experiencing difficulties with software applications.
  • Developed and implemented specialized procedures for customer service operations.
  • Finishing daily report and handing in the system on time.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Checking the public email inbox and replying.

Barista

San churro
Adelaide city, SA
01.2022 - 06.2023
  • Making coffee, cold beverage
  • Taking orders and serving customers
  • Closing cleaning.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Sales Assistant

Zara Australia
Glenside, SA
11.2021 - Current
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Cashier, POS handling, return assistant.
  • Managing the store room.
  • Changing the floor displaying according to head office’s weekly plan.

Education

Master of computing and innovation -

University of Adelaide
07-2024

Bachelor of international business -

WuYi University
06.2018

Skills

  • Microsoft Office
  • PowerPoint
  • Java
  • Python
  • Market research, forecasting, and analysis
  • Data Analysis
  • Client Relationship Management
  • Administrative Support
  • Business Correspondence
  • Social Media Management
  • Project Management
  • Customer Engagement

Skillscertificatesclearances

Native Mandarin, Native Cantonese, Excellent English, Microsoft Office, PowerPoint, Coding with Java, Python, C++, Strong sense of team work, Ability to make immediate response, Fast learner

Projects

WellSpace is a comprehensive mental health website for youth and our graduate project. I collaborated with a five-member team to develop this site. My main tasks included conducting user research, designing a user-friendly interface, and implementing backend functionalities for secure data handling. We utilized technologies such as React, Django, CSS, Python, and SQLite. We successfully launched the website, providing valuable mental health resources and support services.

Volunteer Experience

03/02/19, 10/27/19, Shenzhen welfare institution, Volunteer, Shenzhen, China, Taking and recycling used soap from hotels, Managing and scraping off the dirty parts of these used soap, Processing soap into the soap machine to reshape them, Processing the clean soap and sending them to people who need them

References

Peri Li, Credit Assessor, Westpac, 25 Pierson Street, lockleys, SA, 5032, 0426156625, peri.li@westpac.com.au

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Full Professional

Timeline

Barista

San churro
01.2022 - 06.2023

Sales Assistant

Zara Australia
11.2021 - Current

Specialist-Service Operation

Standard Chartered Bank
09.2018 - 12.2019

Marketing Intern

HSBC
02.2018 - 08.2018

Master of computing and innovation -

University of Adelaide

Bachelor of international business -

WuYi University
Ting Huang