Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

TING LI

Clayton South,Victoria

Summary

Experienced HR professional with over 3 years in rostering, scheduling clients both face to face and over the phone, and adept at time management. Skilled in risk assessments, cash handling, booking, stock control, and payroll assistance. Extensive background in the hospitality industry, managing multiple day spas as a regional manager. Proven ability to foster strong staff relationships and assist in marketing initiatives. Proficient in Office 365 with a proactive approach to learning and problem-solving.

Overview

12
12
years of professional experience

Work History

Spa Manager

The V Hotel Spa
05.2017 - Current
  • Experienced Spa Operations Manager with a proven track record overseeing spa operations to ensure top-notch guest satisfaction, safety, and profitability
  • Skilled in a wide range of responsibilities, including: In-depth knowledge of spa services, including facials, massages, and treatments, to provide informed guidance to clients
  • Expertise in staff recruitment and comprehensive training programs to cultivate a skilled and motivated team
  • Commitment to upholding the health and safety of both guests and employees as a top priority
  • Efficient management of external appointment bookings and spa schedules for maximum efficiency
  • Diligent equipment storage and maintenance to ensure seamless spa operations
  • Skillful at analyzing and interpreting client needs, offering tailored solutions and resolutions
  • Responsible for overseeing guest settlements, including cash, credit card transactions, and room charges
  • Proficient in stock control to optimize inventory and minimize waste
  • Creative treatment design to enhance guest experiences and drive revenue
  • Dedicated to maximizing profit margins while minimizing expenses through strategic planning
  • Continuous assessment of employee performance and proactive recommendations for improvement
  • Effective coordination of facility schedules to maximize usage and operational efficiency
  • Regular inspection of spa equipment to ensure proper functioning and guest satisfaction
  • Exemplary customer focus and service orientation to enhance the guest experience
  • Meticulous incident reporting and resolution
  • Responsible for staff scheduling and shift management
  • Proficient in scheduling management and marketing strategies
  • Proficient in handling phone calls and email inquiries, as well as addressing customer complaints with swift and effective resolutions.

Receptionist Administrator

VAPESTERS
03.2016 - 08.2018
  • Managed front desk operations, greeting and assisting visitors with a friendly and professional demeanor, ensuring a positive first impression of the company.
  • Answered and directed incoming calls, proficiently handling phone inquiries and efficiently transferring calls to the appropriate departments.
  • Scheduled and coordinated appointments, meetings, and conferences, utilizing organizational skills to ensure a smooth flow of operations.
  • Maintained and organized office supplies, effectively managing inventory and ordering new supplies when necessary, resulting in a well-equipped and efficient work environment.
  • Handled complaints and questions, and re-directed calls to other team members.

Assistant Spa Manager

IZUMI Japanese Massage
01.2016 - 01.2017
  • Create training process and procedure
  • Hiring and interview staff
  • Staff treatment training
  • Responsible for staff shift
  • Create new treatment package
  • Sales marketing
  • Regular equipment check
  • Hiring post
  • Product stock control
  • Ensure employees provide treatment with standard
  • Set sales target and expenses budget
  • Sales report to the director
  • Receptionist duty
  • Answering phone calls
  • Reply emails.

Massage / Beauty Therapist

Sakura Lounge
01.2015 - 01.2016
  • Offer Diverse Body Massages
  • Offer a variety of body massages, including deep tissue, relaxation, hot stone, shiatsu, and foot reflexology
  • Facial and Body Treatments
  • Provide Barbo facial treatments
  • Administer body scrub treatments for our customers' revitalization
  • Product Sales
  • Promote and sell Barbo products to enhance our clients' skincare routines and well-being.

Massage/ Beauty therapist

IZUMI Japanese Massage
01.2013 - 01.2016
  • Offer Various Body Massages
  • Deliver a range of body massages, including deep tissue, relaxation, hot stone, shiatsu, Hawaii lomilomi, and foot reflexology
  • Facial and Skincare Services
  • Administer facial treatments, including microdermabrasion, to enhance our customers' skincare
  • Customer Interaction and Bookings
  • Greet customers warmly
  • Handle incoming phone calls professionally
  • Assist customers in making appointments
  • Promote and sell products and promotions
  • Monitor and manage daily income
  • Perform towel-related responsibilities as needed.

Front Desk Receptionist

Lealea Hotels & Resorts Co Ltd
05.2012 - 12.2012
  • Greeting guests
  • Check guests in and out of rooms
  • Distribute room keys
  • Introduce hotel facilities
  • Answer questions
  • Process payments
  • Sell tour packages
  • Communicate with internal business department and external travel agency
  • Communicate with housekeeping department
  • Attention to details
  • Hazard report on all floors
  • Communicate with maintenance department
  • Income calculation at the end of shift.

Education

Advance Diploma - Myotherapy

Max Therapy Institute
Melbourne
01.2019

Diploma - Remedial Massage

southern cross education institute
01.2017

Bachelor's degree - hospitality and tourism hotel management

Taiwan Hospitality & Tourism College
01.2012

Skills

  • Relationship Building
  • Staff Supervision
  • Client Account Management
  • Team Recruitment
  • Team Collaboration
  • Goals And Performance
  • Vendor Management
  • Inventory Control
  • Scheduling
  • Resource Allocation
  • Training And Mentoring
  • Performance Evaluation
  • Worker Hiring
  • Staff Management
  • Conflict Resolution
  • Business Growth Management
  • Customer Relationship Management
  • Strategic Planning
  • Compliance Monitoring
  • Social Media Engagement
  • Budget Management
  • Employee Motivation
  • Team Leadership
  • Operational Management
  • Documentation Management
  • Background Checks
  • Interview scheduling
  • Exit Interviews
  • Employee Relations
  • HR policies
  • Personnel records maintenance
  • Talent management
  • Administrative Support
  • Conflict Management
  • Administrative assistance
  • Human Resources Support
  • Employee Interviews
  • Team Player
  • Employee Onboarding
  • Critical Thinking
  • Problem-Solving
  • Organizational Skills
  • Data Entry
  • Job Applicant Interviews
  • Daily Operations Management

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Affiliations

  • I enjoy cooking, and love karaoke for fun. These activities keep me well-rounded and bring joy to my spare time.

Accomplishments

1. Award-Winning Performance: Recognised for resolving the most customer complaints and providing top-notch staff training among all managers

2. Growth Contribution: Key in growing our company from 5 to 30 employees, driving expansion and operational efficiency.

3. Online Reputation Enhancement: Improved Google rating from 0 to 4.6 out of 5 through innovative marketing and service delivery strategies.

References

References available upon request.

Timeline

Spa Manager

The V Hotel Spa
05.2017 - Current

Receptionist Administrator

VAPESTERS
03.2016 - 08.2018

Assistant Spa Manager

IZUMI Japanese Massage
01.2016 - 01.2017

Massage / Beauty Therapist

Sakura Lounge
01.2015 - 01.2016

Massage/ Beauty therapist

IZUMI Japanese Massage
01.2013 - 01.2016

Front Desk Receptionist

Lealea Hotels & Resorts Co Ltd
05.2012 - 12.2012

Advance Diploma - Myotherapy

Max Therapy Institute

Diploma - Remedial Massage

southern cross education institute

Bachelor's degree - hospitality and tourism hotel management

Taiwan Hospitality & Tourism College

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