TING-YUN CHEN (VANESSA)
ROCHEDALE,QLD
Overview
16
16
years of professional experience
Work History
Student Support Officer
Mastery Institute Australia
07.2023 - Current
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Monitored student progress to drive successful academic outcomes.
- Provided resources to support students in achieving career goals.
- Acting as the first point of contact, providing high level, professional customer service and support to current students
- Responding to student enquiries in a timely and accurate manner via phone calls and emails
- Ensuring all quality and compliance requirements are met and exceeded within the department
Account Officer
Mastery Institute Australia
01.2018 - 10.2020
- Maintaining accurate financial records for school or educational institution.
- Managing accounts payable and receivable, ensuring timely payment of bills and invoices.
- Preparing financial reports for outside accounting firm.
- Reconciling bank statements and managing cash flow.
- Manage accounts receivable, which involves tracking and collecting payments from students and other customers.
- Arrange education agent's commission.
Administration Officer
Mastery Institute Australia
11.2016 - 01.2018
- Managing a variety of administrative tasks, such as record-keeping, data entry, filing, and other tasks related to the smooth operation of the school.
- Managing student application process for new students, including reviewing applications, verifying information, and processing applications.
- Assisting with student the registration process for new and returning students, including verifying student information, creating student records, and managing student schedules.
- Coordinating with other school staff, such as teachers, and administrators, to ensure that the enrollment process runs smoothly.
- Communicate with students regarding the enrollment process, including answering questions, providing information, and addressing concerns.
Receptionist
Nature's Clinic
01.2015 - 11.2016
- Answering phone calls, responding to inquiries, and scheduling appointments.
- Managing cash, credit card transactions, and petty cash, ensuring accurate and timely recording of sales and expenses.
- Checking customers in and out of appointments, collecting payments, and issuing receipts.
- Keeping track of inventory, ordering supplies, and restocking products as necessary.
- Communicating with customers about the services provided by the massage shop, answering questions and providing guidance as needed.
Marketing Assistant
Tai Yu Group International Co. Ltd
01.2008 - 05.2009
- Assisting with the preparation and delivery of sales presentations, proposals, and contracts to potential clients.
- Providing administrative support to the sales team, such as scheduling appointments, managing calendars, and responding to emails and phone calls.
- Maintaining and updating client and prospect databases, ensuring accuracy and completeness of data.
- Providing customer service and support to existing clients, addressing their questions and concerns and ensuring their satisfaction.
Education
Certificate IV in Training And Assessment -
Lifetime International Training College
Brisbane, QLD11.2016
Bachelor of International Business -
Griffith University
Brisbane, QLD12.2007
Skills
- Experienced in accounting software Xero
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and efficiently
- Strong attention to detail, with the ability to manage multiple tasks and priorities simultaneously
- Knowledgeable in Microsoft Office, including Excel, Word, and PowerPoint
- Strong communication and interpersonal skills, with the ability to communicate effectively with colleague
- Easygoing personality
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Reference
Evelyn Chen
0416 886 838
Mastery Institute Australia
Timeline
Student Support Officer
Mastery Institute Australia
07.2023 - Current
Account Officer
Mastery Institute Australia
01.2018 - 10.2020
Administration Officer
Mastery Institute Australia
11.2016 - 01.2018
Receptionist
Nature's Clinic
01.2015 - 11.2016
Marketing Assistant
Tai Yu Group International Co. Ltd
01.2008 - 05.2009
Certificate IV in Training And Assessment -
Lifetime International Training College
Bachelor of International Business -
Griffith University
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