Tingting Xue
Glenfield,NSW
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced TCM practitioner specializing in acupuncture. Bringing solid understanding of safety requirements and knowledge about correct application of needles to treat different concerns. Seeking dynamic long-term position.
Overview
6
6
years of professional experience
Work History
Receptionist, Food Handling Services,Acupuncturist
Grocery store，foodservices，Massage & Acupuncture shop
02.2010 - 01.2016
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered and directed incoming calls using multi-line telephone system.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
- Delivered food orders promptly and accurately to guests tables.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Followed established cash handling procedures when collecting payment from customers.
- Assisted in the preparation of food items according to recipes and instructions.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Received food orders from individuals and explained offerings.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Set up, restocked and cleaned dining areas.
- Processed payments and updated accounts to reflect balance changes.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided acupuncture treatments to patients of all ages, addressing a variety of health issues.
- Explained how meditation, ergonomics, stretching, and relaxation techniques could improve overall health.
- Supervised staff members in providing quality customer service to clients.
- Evaluated treatment outcomes to restore and maintain healing.
- Helped to balance and harmonize patient's mind, body and spirit after collecting data on issue and lifestyle.
- Attended continuing education courses related to acupuncture practice guidelines.
- Managed front desk operations such as scheduling appointments, collecting payments, and maintaining medical records.
Education
Bachelor of Traditional Chinese Medicine - Traditional Chinese Medicine
TCM of Sydney
11-2018
Skills
- Bookkeeping
- Scheduling
- Positive and professional
- Office management
- Reception desk management
- Scheduling appointments
- Document control
- Appointment scheduling
- Telephone skills
- Customer/Client relations
- Greeting and seating clients
- ServSafe
- Food service sales techniques
- Customer service
- Quick learner
- Food service equipment maintenance
- Cash handling experience
- Working with diverse people
- Electric stimulation
- Cupping skills
- Form management
- Intake management
- Intake information
- Treatment options
- Detoxification support
- Treatment plans
- Insomnia treatment strategies
- Sports injury recovery
- Gua sha technique
- Tui na massage techniques
- Cupping therapy proficiency
- Clean needle technique
- Diagnosis and assessment
Timeline
Receptionist, Food Handling Services,Acupuncturist
Grocery store，foodservices，Massage & Acupuncture shop
02.2010 - 01.2016
Bachelor of Traditional Chinese Medicine - Traditional Chinese Medicine
TCM of Sydney