Tingting YU
Newcastle,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Team Member
Grill'd
11.2023 - Current
- Enhanced team efficiency, getting ingredients ready in 2 hours.
- Boosted overall productivity, completing dozens of orders with zero errors.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Stayed alert, always ready to help, consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Campus Publicity Committee Member
SISU
09.2022 - 07.2023
- Deliver event notifications between school and class effectively.
- Edit active tweets, using images and lively text to make them more engaging.
- Organize group activities, e.g. New Year's Eve parties and volleyball competitions.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
Waitress Supervisor
DANSHI
09.2020 - 07.2021
- Enhanced customer satisfaction by efficiently managing 4 waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among 3 team leaders by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
Education
Bachelor of Business - International Business
University of Newcastle
Newcastle, NSW07.2024
Bachelor of Arts - Business English
Sichuan International Studies University
Chongqing, China07.2024
Skills
- Advertising Design
- Digital Marketing
- Communication Skills
- Customer Service
- Collateral development
- Problem-Solving
Timeline
Team Member
Grill'd
11.2023 - Current
Campus Publicity Committee Member
SISU
09.2022 - 07.2023
Waitress Supervisor
DANSHI
09.2020 - 07.2021
Bachelor of Business - International Business
University of Newcastle
Bachelor of Arts - Business English
Sichuan International Studies University