Tingwei Wu

Competent stock clerk bringing more than half years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality support. Builds relationships with patrons and employees by applying basic English skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• RSA License

The RSA certificate is designed to educate workers on the responsible service of alcohol, including the legal requirements and obligations of serving alcohol, how to identify and manage customers who are intoxicated or underage, and how to prevent and manage alcohol-related incidents.

In Australia, the RSA certificate is regulated by each state and territory, and the requirements for obtaining the certificate may vary slightly depending on where you are located. Generally, the RSA course can be completed online or in-person, and the certificate is valid for a certain period of time (usually between 1-5 years) before it needs to be renewed.

It's important to note that the RSA certificate is just one aspect of responsible alcohol service, and workers in the hospitality industry should also be familiar with their venue's policies and procedures for serving alcohol safely and responsibly.