TINKUSURYA SUGUMAR
Clayton,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Warehouse Storeperson
EBOS Healthcare
04.2022 - Current
- Prepared orders for shipment by systematically picking, packing and labelling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Handled day-to-day shipping and receiving overseeing more than 100 orders per day.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Conducted regular quality assurance checks on products.
Social Media Content Creator
Zero Gravity Health Spa
12.2021 - Current
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Managed competing deadlines with efficiency.
- Cultivated social media following across social media platforms with more than 10000 total followers.
- Produced original, creative content for promotional advertisements and marketing materials.
- Collaborated with Stakeholders in development of Social media content, maintaining consistency with brand marketing and message strategies.
Customer Service Representative
Zero Gravity Health Spa
10.2022 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
Warehouse Assistant
Aldi Distribution Center
06.2018 - 03.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
IGA Supermarket
02.2018 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Processed over 100 bills in a day.
- Managed timely and effective replacement of damaged or missing products.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC11.2019
Bachelor of Science - Information Technology
Panimalar Institute of Technology
Chennai, India11.2016
Skills
- Customer Needs Assessments
- Retail Sales Customer Service
- Problem-Solving Ability
- Computer Proficiency
- Communication
- Customer Service
- Complaint resolution
- Complaint Handling
REFERENCES
Available upon request.
Timeline
Customer Service Representative
Zero Gravity Health Spa
10.2022 - 11.2022
Warehouse Storeperson
EBOS Healthcare
04.2022 - Current
Social Media Content Creator
Zero Gravity Health Spa
12.2021 - Current
Warehouse Assistant
Aldi Distribution Center
06.2018 - 03.2022
Customer Service Representative
IGA Supermarket
02.2018 - 08.2018
Master of Science - Information Technology
Deakin University
Bachelor of Science - Information Technology
Panimalar Institute of Technology
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