Tinotenda Makumbirofa
Schofields,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional clerical services in fast-paced office settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service and administrative tasks with exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Ashurst
06.2023 - 12.2023
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Managed travel arrangements for partners and executives, ensuring cost-effective solutions and smooth itineraries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Representative
Telstra
11.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Supervisor
KFC
05.2018 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently. Resolved customer complaints professionally, maintaining a positive brand image.
- Collaborated with team members to accomplish sales goals and improve overall store performance. Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
Bachelor of Business, Bachelor of Engineering Hnrs - Accounting And Computer Science
University of Technology Sydney
Sydney, NSW12.2025
Skills
- MS Office
- Account Management
- Exceptional Communication Skills
- Multitasking
- Team Player
- Professional Phone Manner
- Flexible
Timeline
Legal Assistant
Ashurst
06.2023 - 12.2023
Customer Service Representative
Telstra
11.2022 - 02.2023
Shift Supervisor
KFC
05.2018 - 09.2022
Bachelor of Business, Bachelor of Engineering Hnrs - Accounting And Computer Science
University of Technology Sydney
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