Tintin
Parramatta ,NSW
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $10M restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Mcdonalds
Sydney - Circular Quay, NSW
09.2007 - 01.2021
Restaurant Manager
McDonalds
Croydon, NSW
01.2021 - 02.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Resolved problems or concerns to satisfaction of involved parties.
Case Manager
Employer Mutual Limited
Sydney , NSW
03.2022 - 03.2023
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
Warehouse Assistant
Toll Group
Prestons, NSW
11.2023 - Current
- Picked items for customer orders according to order slips or verbal instructions.
- Packaged items securely in boxes, bags or other containers before shipping.
- Verified accuracy of picked items against pick list or customer order.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
- Reported any damaged goods or errors in paperwork immediately to supervisor.
- Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
- Reported damaged products or safety hazards to immediate supervisor.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Achieved productivity and accuracy standards to meet company guidelines.
- Assembled and packed orders according to customer specifications.
- Transported goods between different departments using material handling equipment.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Reported any damages or discrepancies observed during operations to supervisor.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
Education
BACHELOR - Hospitality Management
La Trobe University
Melbourne 04.2014
Skills
- Customer service best practices
- Restaurant operations management
- Organization and prioritization
- Staff development talent
- Labor and food cost control
- Supervisory skills
- Hiring and training
- Customer-oriented
- Picking and processing
- Maintaining Workplace Safety
- Barcode scanning
- Packaging and Labeling
- Order Picking
Languages
Indonesian
Professional
Chinese (Mandarin)
Limited
References
Available Upon request
Timeline
Warehouse Assistant
Toll Group
11.2023 - Current
Case Manager
Employer Mutual Limited
03.2022 - 03.2023
Restaurant Manager
McDonalds
01.2021 - 02.2022
Restaurant Manager
Mcdonalds
09.2007 - 01.2021
BACHELOR - Hospitality Management
La Trobe University