TINU JOSEPH SAM
Townsville,Australia
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well organized and compassionate with good relationship-building skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Taxi Driver
UBER RIDESHIRE
01.2024 - Current
- Allowed safety rules to keep clean driving record with no accidents or incidents
- Achieved consistently high customer scores due to exceptional service
- Maintained vehicle to maximize passenger satisfaction
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly
- Communicated effectively with dispatchers and other drivers to improve service efficiency
- Provided excellent customer service, including assisting passengers with luggage and answering queries
Senior Care Assistant
Abott Care Centre
01.2017 - 12.2022
- Assisted elderly patients with activities of daily living including bathing, dressing and eating
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude
- Transported patients to appointments or other locations using wheelchairs or stretchers
- Kept detailed records of patients/ medical histories and care plans
- Prepared meals according to dietary needs of the residents and patients
- Maintained cleanliness of patient rooms and common areas within the facility
- Administered medications under the direction of a registered nurse
- Provided emotional support to family members during difficult times
- Participated in team meetings to discuss resident and patient progress or any issues that may arise
- Encouraged independence among residents and patients whenever possible
- Guided individuals to bathrooms and cared for incontinence needs
- Built strong and trusting rapport with clients and loved ones
Senior Care Assistant
03.2012 - 07.2015
- Ensured timely medication administration for residents by accurately managing medication logs and dispensing medications as prescribed.
- Contributed to a positive work culture by actively participating in staff meetings, providing constructive feedback, and supporting colleagues when needed.
- Reduced hospital readmissions by collaborating with healthcare teams to develop personalized care plans for each senior.
- Increased staff efficiency by training new team members on best practices in senior care and company policies.
- Strengthened family relationships by providing regular updates on resident progress and addressing concerns promptly.
IT Support Engineer
Champions
01.2009 - 07.2012
- Analysed system logs, identified potential issues, and implemented solutions in a timely manner
- Provided technical support to end-users on a variety of computer software and hardware issues
- Installed, configured, tested, and maintained operating systems, application software, and system management tools
- Assisted with network infrastructure design and implementation
- Performed troubleshooting to diagnose and resolve complex technical problems
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions
Education
Bachelor of Commerce -
MG University
03.2005
Diploma - Hardware And Network Engineering, IT Networking
ACCEL ACADAMY
01.2005
Skills
- Service-oriented
- Critical thinking and problem-solving
- Compassionate client care
- ADL Assistance
- Special Needs Care
- Supportive, emotional, and intellectual stimulator
- Flexibility and time management
- Team leader
Certification
- NDIS Work Screening Clearance Card
- Working with Children Clearance (Blue Card)
- Queensland Driving License
Timeline
Taxi Driver
UBER RIDESHIRE
01.2024 - Current
Senior Care Assistant
Abott Care Centre
01.2017 - 12.2022
Senior Care Assistant
03.2012 - 07.2015
IT Support Engineer
Champions
01.2009 - 07.2012
Diploma - Hardware And Network Engineering, IT Networking
ACCEL ACADAMY
Bachelor of Commerce -
MG University
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