TINYKA ROSE TATTERSALL

Responsible for managing inbound sales enquiries and supporting business development, customer relationships, and administrative operations within a small business environment.

• Managed inbound and outbound customer enquiries via phone and email, providing product information, quotations, pricing, order support, and timely follow-up.
• Maintained accurate customer records, account information, quotations, and correspondence within company databases and CRM systems.
• Coordinated contract administration, renewals, and customer account updates while ensuring a high standard of accuracy and attention to detail.
• Built and maintained strong relationships with resellers and business clients, identifying customer needs and delivering tailored solutions.
• Collaborated with sales, marketing, and management teams to support lead generation, product promotions, and day-to-day business operations.
• Conducted market research and monitored industry trends to identify new business opportunities and support strategic decision-making.
• Resolved customer enquiries and account issues professionally, maintaining client satisfaction and fostering long-term relationships.
• Supported a broad range of sales, administrative, and operational functions within a small business, contributing to efficient workflows and business growth.
• Identified and pursued new business opportunities through market research and networking initiatives.

Responsible for overseeing day-to-day store operations as the Person in Charge, with a strong focus on coaching, developing, and supporting junior team members while maintaining exceptional customer service and operational standards.

• Led store operations as the Person in Charge, ensuring smooth day-to-day trading, strong customer service, and compliance with company policies and procedures.
• Supervised, coached, and onboarded new and junior team members, building confidence, capability, and product knowledge while maintaining company sales and service standards.
• Managed end-of-day operations including KPI reporting, cash handling, banking, and reconciliation with a high level of accuracy.
• Maintained store presentation through visual merchandising, stock replenishment, and housekeeping to maximise customer experience and sales performance.
• Completed loss prevention procedures, inventory management, and quarterly stocktakes while supporting effective stock control and shrinkage prevention.
• Resolved customer enquiries and escalated concerns professionally, using strong communication and problem-solving skills to deliver positive outcomes.
• Delegated tasks and prioritised workloads during busy trading periods, maintaining an organised, productive, and collaborative team environment.
• Worked closely with fellow managers to ensure consistency in operational procedures, staff development, and store performance.

Responsible for providing administrative support to the Early Intervention Unit, managing client enquiries, appointments, referrals, and confidential records for individuals seeking assistance with family law matters.

• Managed client enquiries, appointments, referrals, and correspondence, ensuring timely communication between clients, lawyers, and external agencies.
• Maintained accurate and confidential client records, legal documentation, and case information with a high level of attention to detail.
• Prepared correspondence, scheduled appointments, and provided administrative support, enabling lawyers to focus on casework and client advocacy.
• Developed and implemented an enhanced Microsoft Excel appointment booking spreadsheet using formulas and drop-down menus, allowing lawyers to quickly access key client information and streamlining appointment management.
• Identified and implemented process improvements that enhanced administrative efficiency and supported the day-to-day operations of the Early Intervention Unit.

• Dean's List, 2021, GPA of 4.0
• Internship through CareerTrackers at PHD Media, Completed 2020