Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Tion Hui Qin

Kardinya,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Seeking a job to enhance communication skills through engaging conversations

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix + Webhelp
Cheras, Selangor
10.2023 - 02.2024
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Waitress

Home restaurant
Seremban, Negeri Sembilan
02.2022 - 07.2022
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Communicated daily specials to customers.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.

Sales Assistant

The Mines Enterprise
Kajang, Selangor
06.2020 - 12.2020
  • Greeted customers and provided assistance with product selection.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Performed regular price checks to ensure competitive pricing.
  • Processed special orders for out-of-stock items when necessary.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Education

Bachelor of Law - Law

Murdoch University
Western Australia Murdoch
07-2026

Skills

  • Table setting arrangements
  • Order Taking
  • Check payment processing
  • Food safety understanding
  • Complex Problem-Solving
  • Inbound and Outbound Calling
  • Complaint resolution
  • Information Security
  • Paperwork Processing
  • Customer Service

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Malay
Native/ Bilingual
Chinese (Cantonese)
Professional

Affiliations

Contributed to the planning and execution of fundraising events for the club.

Competed in inter-collegiate tournaments, demonstrating teamwork and strategic skills.

References

References available upon request.

Timeline

Customer Service Representative

Concentrix + Webhelp
10.2023 - 02.2024

Waitress

Home restaurant
02.2022 - 07.2022

Sales Assistant

The Mines Enterprise
06.2020 - 12.2020

Bachelor of Law - Law

Murdoch University

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Tion Hui Qin