Tiong Chuan Tan
Perth,WA
Summary
Proven Key Account Manager with a track record of fostering robust client relationships and driving business growth at Marubeni-Itochu Tubulars Oceania. Expert in client relationship management and contract negotiation, demonstrated through successful expansion of key accounts and securing long-term collaborations. Skilled in cross-functional team leadership and problem-solving, ensuring high client satisfaction and operational excellence.
Overview
25
25
years of professional experience
Work History
Key Account Manager
Marubeni-Itochu Tubulars Oceania (Oceania)
11.2013 - 09.2024
- Built and maintained strong client relationships to drive business growth from OCTG pipe sales and Total Tubular Management Services (TTMs).
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term contracts and fostering ongoing collaboration.
Technical Sales Representative
Tenaris Global Services
01.2007 - 06.2011
- Provided exceptional customer service, addressing technical and commercial inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Operation Maintenance Engineer
Cigweld (M) Sdn Bhd
10.2005 - 12.2006
- Conducted root cause analysis on recurring issues, identifying long-term solutions that reduced future incidents.
- Enhanced equipment reliability by implementing streamlined maintenance schedules and processes.
- Reduced downtime with timely troubleshooting, diagnosis, and repair of operational issues.
- Improved system performance by conducting regular preventive maintenance and identifying areas for optimization.
Product Development Engineer
MT Picture Display (M) Sdn Bhd
01.2004 - 09.2005
- Performed cost reduction programs through localisation.
- Increased overall product quality through meticulous design reviews and thorough testing procedures.
- Enhanced cross-functional collaboration by fostering open communication between engineering, marketing, and manufacturing teams.
- Coordinated with marketing teams on promotional materials that accurately showcased key features and benefits of developed products.
Manufacturing Engineer
Howden (M) Sdn Bhd
01.2000 - 11.2003
- Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.
- Conducted root cause analysis on defective products, leading to targeted improvements in manufacturing processes.
- Provided engineering support during new product launches, coordinating efforts between design, production, and quality control teams.
- Established and coordinated sub-contracting and outsourcing requirements for machining and processes to overcome in-house production issues.
Education
Bachelor Degree - Mechanical Engineering
Federal Institute of Technology
Mayl09-1999
Diploma - Mechanical Engineering
Federal Institute of Technology
Malaysia04-1995
Skills
- Client Relationship Management
- Key Account Management
- Contract Negotiation
Timeline
Key Account Manager
Marubeni-Itochu Tubulars Oceania (Oceania)
11.2013 - 09.2024
Technical Sales Representative
Tenaris Global Services
01.2007 - 06.2011
Operation Maintenance Engineer
Cigweld (M) Sdn Bhd
10.2005 - 12.2006
Product Development Engineer
MT Picture Display (M) Sdn Bhd
01.2004 - 09.2005
Manufacturing Engineer
Howden (M) Sdn Bhd
01.2000 - 11.2003
Bachelor Degree - Mechanical Engineering
Federal Institute of Technology
Diploma - Mechanical Engineering
Federal Institute of Technology
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