Tippawan Charoenpitak
North Sydney,NSW
Summary
Dynamic customer service professional with a proven track record at Transdev Sydney, excelling in complaint resolution and enhancing customer satisfaction. Skilled in data entry and employee development, I effectively managed high-volume inquiries, ensuring timely solutions and fostering a positive environment. Committed to continuous improvement and delivering exceptional service experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Transdev Sydney
02.2025 - Current
- Assisted customers with inquiries, providing accurate information and enhancing satisfaction.
- Handled customer complaints effectively, ensuring timely resolutions and maintaining service standards.
- Processed transactions efficiently, utilizing point-of-sale systems for accuracy in billing.
- Collaborated with team members to streamline service operations and improve response times.
- Supported onboarding of new staff by providing training on customer service protocols and tools.
- Monitored service quality, identifying areas for improvement to enhance overall customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Casino Dealer
Crown Sydney
12.2022 - Current
- Dealt various casino games, ensuring adherence to rules and regulations.
- Managed chips and cash transactions efficiently during gameplay.
- Provided excellent customer service to enhance guest experience.
- Monitored table activity to detect irregularities and maintain game integrity.
- Assisted in maintaining cleanliness and organization of gaming tables.
- Resolved guest inquiries and complaints promptly to foster a positive environment.
Education
MBA -
Central Queensland University
Sydney, NSW05.2012
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Records maintenance
- Service recommendations
- Database management
- Account management
- Employee development
Certification
Certificate III in hospitality
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Customer Service Officer
Transdev Sydney
02.2025 - Current
Casino Dealer
Crown Sydney
12.2022 - Current
MBA -
Central Queensland University