Tirsa Botha
Nirmba ,QLD
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and ensuring customer satisfaction. Recognized for building partnerships that drive business growth. Committed to contributing to team success through effective communication and a positive attitude.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Customer Solutions Specialist
My Aged Care (Probe CX) | February 2022 – Present
Nirmba , Qld
02.2022 - 08.2026
- Assisted older Australians, their families and carers in a high-volume inbound contact centre, ensuring timely support and information.
- Use the Genesys platform and multiple systems to manage customer enquiries.
- Provide guidance on My Aged Care services, eligibility and support options.
- Resolved sensitive and complex enquiries, upholding privacy and confidentiality standards to foster trust.
- Consistently meet KPIs and quality standards.
- Received positive customer feedback for delivering compassionate and professional service, contributing to customer satisfaction.
Retail Assistant
Cotton On | March 2019 – July 2021
Logan
03.2019 - 07.2021
- Ensured customer satisfaction through attentive support and effective communication.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Resolved customer enquiries and promoted products.
- Processed POS and EFTPOS transactions.
- Assisted with merchandising and stock replenishment.
- Supported visual merchandising efforts to align with brand guidelines.
Beauty Therapist
Facetime Skin Clinic
Albany , New Zealand
01.2018 - 11.2018
- Performed professional treatments tailored to individual client needs.
- Educated clients on skincare routines and product usage for optimal results.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Developed strong client relationships to enhance customer satisfaction and retention.
- Stayed updated on industry trends and best practices in skincare treatments.
- Conducted skin assessments to recommend appropriate services and products for clients.
- Collected payment from customers and scheduled next appointments.
Cashier / Customer Service
Pak’nSave
, New Zealand
08.2016 - 02.2017
- Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Assisted customers with enquiries, providing timely information and solutions to enhance their experience.
- Operated cash registers with precision, ensuring accurate transactions and efficient service.
Education
International Diploma In Beauty Therapy - Beauty Therapy
Elite International School of Beauty & Spa Therapies
National Certificate In Tourism Levels 3 & 4 (With Distinction) - Tourism And Travel Management
International Travel College of New Zealand
Skills
- Customer support
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Time Management
- Genesys
- Microsoft Office
- Data Entry
- My Aged Care guidance
- Data privacy compliance
- KPI achievement
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
Certification
- Full Australian Driver Licence
- Responsible Service of Alcohol (RSA) – SITHFAB002
- Responsible Gambling Services (RSG) – SITHGAM001
Timeline
Customer Solutions Specialist
My Aged Care (Probe CX) | February 2022 – Present
02.2022 - 08.2026
Retail Assistant
Cotton On | March 2019 – July 2021
03.2019 - 07.2021
Beauty Therapist
Facetime Skin Clinic
01.2018 - 11.2018
Cashier / Customer Service
Pak’nSave
08.2016 - 02.2017
International Diploma In Beauty Therapy - Beauty Therapy
Elite International School of Beauty & Spa Therapies
National Certificate In Tourism Levels 3 & 4 (With Distinction) - Tourism And Travel Management
International Travel College of New Zealand