Tirth Patel
Gold Coast
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans.
Business and Data Analyst with expertise in analysis and testing of business requirements.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Supercheap Auto
07.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Team Member
Hungry Jacks
03.2023 - 07.2023
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Data Analyst
Medisoft Services Pvt Ltd.
04.2020 - 12.2022
- Developed knowledge in SQL queries and how to use them effectively.
- Collaborated with team members to identify data requirements and translate into SQL queries
- Developed tables, views using SQL.
- Contributed to development of data visualization dashboards using Tableau.
- Transformed project data requirements into project data models.
- Researched and resolved issues regarding integrity of data flow into databases.
- Developed tables, views and materialized views using SQL.
Medical Store Team Member
Umiya Medical Stores
02.2019 - 01.2020
- Easily learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend, and holiday shifts.
Education
Master of Information Technology - Business Analysis
Queensland University of Technology
Brisbane, QLD07.2025
Data Science - Data Science
Fingertips Institute
Ahmedabad 09.2021
Bachelor Of Science - Physics
President Science College
Ahmedabad 03.2019
Skills
- Attention to Detail
- Clear and Concise Communication
- Customer Relations
- Client relations
- Business intelligence
- Time and Risk management
- Team collaboration
- Financial analysis and Planning
- Business Process Mapping
- Market Analysis
- Strategic Planning
- Business Analysis
- Systems Analysis
- Requirements and Gap Analysis
- Being a Professional Athlete, Hardwork is a piece of cake for me
Timeline
Retail Team Member
Supercheap Auto
07.2023 - Current
Team Member
Hungry Jacks
03.2023 - 07.2023
Data Analyst
Medisoft Services Pvt Ltd.
04.2020 - 12.2022
Medical Store Team Member
Umiya Medical Stores
02.2019 - 01.2020
Master of Information Technology - Business Analysis
Queensland University of Technology
Data Science - Data Science
Fingertips Institute
Bachelor Of Science - Physics
President Science College