Tirth Patel
Adelaide,Australia
Overview
10
10
years of professional experience
Work History
SERVICE DELIVERY OFFICER APS3
Australian Taxation Office
06.2024 - Current
- As an Insolvency Officer within the Australian Taxation Office, I support the management and resolution of complex insolvency cases to recover outstanding debts owed to the Commonwealth. My responsibilities include interpreting legislation, assessing financial risk, and coordinating with internal and external stakeholders to progress cases strategically and ethically. This role demands high attention to detail, discretion, and the ability to provide reasoned advice in sensitive and often high-pressure environments.
- Conduct detailed financial analysis and investigations of insolvent individuals and entities to determine appropriate recovery strategies.
- Liaise with insolvency practitioners, legal representatives, and other government departments to manage case progression and compliance with legislative obligations.
- Prepare high-quality briefings, case summaries, and correspondence to support legal action or inform internal decision-making.
- Ensure all records and case notes are accurate and compliant with ATO and legislative requirements.
- Identify risks and issues early in the process, proposing effective mitigation strategies.
- Contribute to cross-functional projects, including data reporting initiatives and internal process improvements.
COLLECTIONS OFFICER
Department Of Treasury And Finance (FERU)
12.2023 - 06.2024
- As a Collections Officer at the Department of Treasury and Finance, I was responsible for managing the recovery of outstanding government debts through professional and effective communication with individuals and businesses. I negotiated payment arrangements, addressed complex inquiries, and maintained accurate account records, all while operating in a fast-paced, target-driven environment. My ability to balance compliance with empathy ensured consistent achievement of performance benchmarks and strengthened my skills in negotiation, customer service, and high-volume case management.
VOLUNTEER
BAPS Shri Swaminarayan Mandir
04.2015 - Current
- Active member of the Audio Visual Team, supporting event production and digital content creation.
- Youth Leader and Religious Education, mentoring children and organising weekly educational programs.
- Contributor to Bal Prakash children’s magazine and other international BAPS publications.
- Regular participant in community outreach and charity initiatives through BAPS.
CUSTOMER SERVICE AGENT
TSA Telco Group
09.2023 - 12.2023
- In my role, I consistently meet high-performance KPIs by balancing precision in data entry and payment processing with a strong focus on customer service. I engage professionally with clients to resolve inquiries efficiently, contributing to team success through accuracy, reliability, and results-driven performance.
Education
Bachelor - Project Management
University of South Australia
Adelaide, SACertificate III - Business
Queensford College
11.2021
Skills
- High-level written and verbal communication
- Policy and legislative interpretation
- Strategic thinking and sound judgment
- Leadership and youth mentorship
- Stakeholder engagement and collaboration
- Risk identification and case management
- Accuracy in data and records management
- Professionalism
- Adaptability
- Ethical decision-making
Timeline
SERVICE DELIVERY OFFICER APS3
Australian Taxation Office
06.2024 - Current
COLLECTIONS OFFICER
Department Of Treasury And Finance (FERU)
12.2023 - 06.2024
CUSTOMER SERVICE AGENT
TSA Telco Group
09.2023 - 12.2023
VOLUNTEER
BAPS Shri Swaminarayan Mandir
04.2015 - Current
Certificate III - Business
Queensford College
Bachelor - Project Management
University of South Australia
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