Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Tirusri Garikapati

Tarneit,Victoria

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-focused Energy Consultant with 3 years of experience in customer service. Extensive understanding of project proposals, facilitation and completion with training in introducing and streamlining effective employee training programs and increasing overall productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Energy Specialist

Accenture
07.2023 - Current
  • Worked for Origin energy as an energy specialist.
  • Assisted both residential and business customers with Govt grants, transfer or enrolling to Origin and updating self meter reads.
  • Contacted distributors and Meter providers to schedule/reschedule/update the service orders.
  • Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
  • Worked closely with different working groups to provide best customer service.
  • Participated in continuous training opportunities to hone craft and build leadership skills.
  • Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
  • Assisted 30 customers every day. Had a weekly average of 5 positive customers feedback.
  • Helped across 3 internal teams assisting over 180K customers.
  • Collaborative environment to promote learning and development for my 15 team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Presented and explained energy efficiency programs to residential, commercial and industrial customers.
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
  • Handled and Maintained confidential customer information and files.
  • Leveraged sales KRAKEN software platform to track and notate sales interactions and follow up activities.

Assistant Manager

EURO GARAGES
04.2022 - 04.2023
  • Completing Day end Process, KPI sheets, Preparing weekly and monthly checklists in Envoy.
  • Store management with total fuel volume sale of 130,000lts per month and shop of 35,000 per week.
  • Managing the Backend office, Sales Transactions, preparing sales Reports daily, preparing monthly sales reports to the head office and invoicing.
  • Working with NCR office client to track all the cash deposits and pos transactions.
  • Tracking GUNNEBO INTELL-SAFE IV for all the operations of safe.
  • Conducting interviews, raising tickets through Jira, training employees on duties, company’s policies, and customer service.
  • Ensuring orders are done as per the sale and credits.
  • Recognizing team members efforts on the floor and rewarding them with EG gift cards as a special appreciation
  • Operating console for 4 hrs in every shift ensuring safe dispensing of petroleum products and shop sales.

Food Court Team Member

COSTCO
05.2021 - 03.2022
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Operated cash register to process cash, check and credit card transactions.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
    Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Maintained order and cleanliness of work areas to conform with health codes

Voice picking and Packing

SUPER RETAIL GROUP
08.2020 - 05.2021
  • Experience in picking and packing in a fast-paced warehouse environment
  • RF Scanning experience in cycle Count, manual Replacement, Stock movement, Picking, and Scanning
  • Excellent knowledge in voice picking and Tugger driving
  • Loading and unloading Containers in Receiving and dispatch
  • Very good at cycle stock inventory, good at Manual picking and hand inventory
  • Physically fit, enjoys manual labor and understands the nature of working in a repetitive environment and able to lift 20 KG
  • Excellent self/time management skills with proven ability to meet production deadlines
  • Excellent knowledge of packing procedures, techniques, tools, and basic warehouse procedures.

Education

Master of Information Systems -

Central Queensland University
Melbourne, VIC
04.2021

Skills

  • Time Management
  • Goal Setting
  • Information Security
  • Call Management
  • Product Knowledge
  • Energy Benchmarking
  • Energy Crisis Management
  • Energy Resource Optimization
  • Energy Quality Assurance
  • Continuous Learning Attitude
  • Empathy Development
  • Conflict Resolution

Certification

  • ITSM
  • Office 365
  • CCNA

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Full Professional

References

Available on request.

Timeline

Energy Specialist

Accenture
07.2023 - Current

Assistant Manager

EURO GARAGES
04.2022 - 04.2023

Food Court Team Member

COSTCO
05.2021 - 03.2022

Voice picking and Packing

SUPER RETAIL GROUP
08.2020 - 05.2021

Master of Information Systems -

Central Queensland University

Similar Profiles

CREATE PROFILE
Tirusri Garikapati