Job Search Status
Networking onlyDesired Job Title
Operations ManagerBusiness Development ManagerWork Type
Full TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Endeavor Hills, VICMelbourne, VIC
Open to relocation: Yes
Verified
This profile is verified using an email address.
Tish Kanattage
Endeavor Hills,VIC
Work Preference
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
ARA Property Services
Camberwell, VIC
10.2023 - Current
- Managed key client accounts across multiple sites, ensuring high levels of customer satisfaction and service excellence.
- Collaborated with business development and operations teams to support contract acquisition, pricing strategies, and service transition planning.
- Conducted cost analyses and identified operational efficiencies, contributing to improved profitability and resource optimisation.
- Successfully mobilised new contracts, overseeing workforce deployment, subcontractor engagement, and service commencement activities.
- Negotiated with subcontractors and suppliers to achieve cost savings while maintaining compliance and service standards.
- Monitored service performance through regular client engagement, feedback analysis, and continuous improvement initiatives.
- Built trusted relationships with clients and stakeholders, resulting in strong retention rates and contract growth opportunities.
Cleaning Services Manager
Spotless
Metro Trains Melbourne
09.2021 - 10.2023
- Managing cleaning services across MURL stations(Flinders st, Melbourne central, Parliament & Flagstaff), Sandringham line, Sunbury Line, Werribee Line and Williamstown line.
- Managing subcontractors to ensure high-quality service provision for cleaning services periodically
- Providing leadership, training, and mentoring of supervisors, team leaders & 100 plus staff
- Compliance, reporting, budget management & optimization.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Customer Services Manager
Spotless
Victoria Schools
05.2018 - 09.2021
- Managing 30+ school cleaning contracts across Eastern suburbs of
- Melbourne (Managing around 90 plus staff and supervisors)
- Managing all financial aspects of contract, including managing budget, asset management and periodicals
- Managing subcontractors to ensure high-quality service provision for cleaning services with periodicals
- Providing ongoing and leadership, training and mentoring of customer service managers and supervisors.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Services Manager
Bluegum Services
01.2017 - 05.2018
- Management of $2.4 million contract across Victoria including
- School cleaning contracts, State councils, regional police stations, universities
- Oversee and manage all facets of Special cleaning services, with a combined annual value exceeding $150,000
- Managing and maintaining all administrative requirements of contract, including providing monthly reports to senior management
- Organizing periodical cleaning services and managing associated subcontractors within allocated budgets.
Accounts Officer
Tasfast airfreight
09.2015 - 12.2016
- Prepare financial statements, business activity reports, and forecasts
- Coordinate with internal and external auditors to finalize annual and interim audits and group reporting within stipulated deadlines.
Cleaning Supervisor
Academy Services
Yarra Ranges Council
08.2012 - 08.2015
- Provide effective leadership to cleaning personnel, including mentoring and training
- Follow Occupational Health, Safety and Environmental policies and procedures and promote to team
- Manage General cleaning, Periodical services, preventative and emergency incidents, or queries.
Education
Master of Professional Accounting -
Charles Sturt University
Melbourne, VIC2016
Bachelor of Science -
University of Colombo
Sri Lanka2012
Skills
- Business growth strategies
- Client satisfaction-driven
- Client retention strategies
- Contract negotiation
- Opportunities identification
- Effective negotiation
- Business development
- Problem-solving aptitude
- Operational strategies
- Decision-making
Timeline
Client Relationship Manager
ARA Property Services
10.2023 - Current
Cleaning Services Manager
Spotless
09.2021 - 10.2023
Customer Services Manager
Spotless
05.2018 - 09.2021
Customer Services Manager
Bluegum Services
01.2017 - 05.2018
Accounts Officer
Tasfast airfreight
09.2015 - 12.2016
Cleaning Supervisor
Academy Services
08.2012 - 08.2015
Master of Professional Accounting -
Charles Sturt University
Bachelor of Science -
University of Colombo