Tish Kanattage
Endeavor Hills,VIC
Summary
An enthusiastic customer service manager who has excelled in the service industry. Extremely motivated to constantly achieve outstanding outcomes while developing skills and growing professionally. Possess hard working, creative thinking, leadership, team working and time management skills as key strengths which lead in taking effective decisions, attention to detail. I am confident in my ability to come up with interesting ideas to apply my knowledge and skills for continuous improvement and career progression.
Overview
11
11
years of professional experience
Work History
Cleaning Services Manager
Spotless
09.2021 - Current
- Managing cleaning services across MURL stations(Flinders st, Melbourne central, Parliament & Flagstaff), Sandringham line, Sunbury Line, Werribee Line and Williamstown line.
- Managing subcontractors to ensure high-quality service provision for cleaning services periodically
- Providing leadership, training, and mentoring of supervisors, team leaders & 100 plus staff
- Compliance, reporting, budget management & optimization.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Customer Services Manager
Spotless
05.2018 - 09.2021
- Managing 28 school cleaning contracts across Eastern suburbs of
- Melbourne (Managing around 90 plus staff and supervisors)
- Managing all financial aspects of contract, including managing budget, asset management and periodicals
- Managing subcontractors to ensure high-quality service provision for cleaning services with periodicals
- Providing ongoing and leadership, training and mentoring of customer service managers and supervisors.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Services Manager
Bluegum Services
01.2017 - 05.2018
- Management of $2.4 million contract across Victoria including
- School cleaning contracts, State councils, regional police stations, universities
- Oversee and manage all facets of Special cleaning services, with a combined annual value exceeding $150,000
- Managing and maintaining all administrative requirements of contract, including providing monthly reports to senior management
- Organizing periodical cleaning services and managing associated subcontractors within allocated budgets.
Accounts Officer
Tasfast airfreight
09.2015 - 12.2016
- Prepare financial statements, business activity reports, and forecasts
- Coordinate with internal and external auditors to finalize annual and interim audits and group reporting within stipulated deadlines.
Cleaning Supervisor
Academy Services
08.2012 - 08.2015
- Provide effective leadership to cleaning personnel, including mentoring and training
- Follow Occupational Health, Safety and Environmental policies and procedures and promote to team
- Manage General cleaning, Periodical services, preventative and emergency incidents, or queries.
Education
Master of Professional Accounting -
Charles Sturt University
Melbourne, VIC2016
Bachelor of Science -
University of Colombo
Sri Lanka2012
Skills
- Staff and User Training
- Process Improvement
- Customer Service Experience
- Customer Experience Development
- Budgeting and Cost Analysis
- Enterprise Resource Planning
- Manager Training
Timeline
Cleaning Services Manager
Spotless
09.2021 - Current
Customer Services Manager
Spotless
05.2018 - 09.2021
Customer Services Manager
Bluegum Services
01.2017 - 05.2018
Accounts Officer
Tasfast airfreight
09.2015 - 12.2016
Cleaning Supervisor
Academy Services
08.2012 - 08.2015
Master of Professional Accounting -
Charles Sturt University
Bachelor of Science -
University of Colombo
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