TISH TAMBAKAU

Freelance contract services assisting organisations with strategic experience design, product and service evolution , business strategy, innovation exploration and ideation, IT roadmapping, operations improvement and process transformation.

• Lead the strategic growth and continous improvement of digital CX and technology across all Beyond Blue digital ecosystem
• Lead the development of the Big Blue Door - a large innovative program of work with multiple concurrent streams of work including the transformation of the technology stack.
• Lead a best practice products & service team of over 20 people
• Design and champion the CX/UX/UI service vision and guidin principles to deliver accessible, inclusive, seamless end-to-end omnichanne community experiences
• Drive changes in work practices, by empowering Beyond Blue staff and partner organisations to deliver on a compelling and shared vision for community centricity.

• Set up and establish the Emerging Solutions Lab, writing and designing the FY21 Strategy & Initiatives, Operating Model, Design Framework and Financial targets.
• Plan and drive the execution of service design initiatives including conduct qualitative research and testing to better understand our audiences’ needs and behaviours, and test hypotheses and concepts to design support services and interactions that deliver impact
• Design and facilitate workshops and co-creation sessions with internal and external stakeholders for collaboration and alignment
• Lead a team and provide human-centered design methodology expertise to empower the development and implementation of innovative business concepts with the support of the executive leadership team for initial and further investment.

• Designing the Accelerator program, which is an 8 week intensive full-time bootcamp teaching the foundations of Design Thinking/Human Centred Design and the journey from exploration to experimentation.
• Bring Innovation methodology expertise and support the development and implementation of innovative business concepts to allow rapid customer discovery, concept testing and validation.
• Educate, enable, support, and coach Accelerator teams on innovation methodologies, helping to create high performing teams, and ensuring the delivery of key business outcomes for senior stakeholders.
• Develop an accessible Innovation Toolbox to enable Design Thinking approaches for other business units.
• Lead and participate in Ideation sessions to identify new growth areas of Innovation and develop strategic business cases for the leadership team.

• Delivery of a Design Thinking change program to uplift capability of over 2000 staff
• Overseeing the design, implementation, prototype and optimisation of new product development and ventures
• Responsible for design and implementation of the Innovation Council business strategy YOY, driving new value streams for the business and unlocking new economies
• Leading the strategic delivery of new initiatives and programs that impact 25 businesses within the network
• Maintaining positive internal and external C-suite relationships to deliver business outcomes
• Working closely with business leaders to identify and design strategic solutions to solve for customer, operational and proactive opportunities