Tisha Ross-Kelly

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Entered data into system and updated customer contacts with information to keep records current.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

• Promoted responsible waste management among households, contributing to a cleaner urban environment.
• Investigated complaints concerning public health nuisances, resolving issues promptly and professionally.
• Investigated allegations of foodborne and inspected or audited food business' food safety practices.
• Analyzed data from various sources to identify trends in environmental health issues within the community and developed targeted interventions as needed
• Analyzed data from various sources to identify trends in environmental health issues within the community and developed targeted interventions as needed.
• Coordinated with other government agencies in monitoring environmental impacts of proposed development projects, ensuring sustainable growth within the community.
• Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
• Created new methodologies to improve planning process and results.
• Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
• Assessed and forecasted brand sales projections.
• Advanced professional development opportunities through attending industry conferences, seminars, or training sessions.
• Contributed to long-range planning goals by participating in strategic workshops, meetings, and public hearings.
• Provided exceptional customer service to address public inquiries regarding zoning regulations and land use policies.
• Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
• Created and updated records and files to maintain document compliance.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
• Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
• Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
• Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
• Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
• Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.

• Worked with chef to prepare daily food specials and other supplies.
• Followed recipes closely for consistent taste, quality and presentation.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Prepared food orders to support waitstaff and other team members.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.

• Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
• Liaised special education department members proactively address/resolve any arising concerns related student accommodation modifications.
• Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
• Evaluated external educational tools/resources prior implementation ensuring alignment curricular goals and objectives.

• Coached and observed students to improve teaching techniques.
• Evaluated -person special education staff through classroom observation, feedback and recommendations.
• Facilitated IEP meetings by using family-centered, strength-based approach.
• Collaborated with teachers to conduct behavioral assessments and intervention plans for numerous of students.
• Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
• Liaised special education department members proactively address/resolve any arising concerns related student accommodation modifications.
• Evaluated external educational tools/resources prior implementation ensuring alignment curricular goals and objectives.
• Reduced risk factors for abuse and neglect through ongoing support and education for families under supervision.
• Provided empathetic support and education to couples facing infertility challenges, fostering a trusting patient-provider relationship.

The Defence Program is a government initiative to assist young indigenous adults to gain
necessary skills for continuous employment opportunities and to develop young people as
role models within their communities.
• Ethos of Defence (Integrity, Loyalty, Honour, Trust, Discipline, Honesty)
• Basic Military Training
• Military Drills, Military Lifestyle
• Early Morning Activity (EMA) – 0530 hour wakey wakey
• Physical Training – Personal Fitness Assessments (PFA - push ups, sit ups and beep test)
• Weapon Handling
• Time Management
• Communication within a Team Environment
• Teamwork
• Leadership Skills – Personal and Professional Development
• Health and Nutrition
• Sexual Health Workshop
• Living in a Communal Environment – Cleaning Duties
5 / 7
• Budgeting
• Military Based Study Tours to Sydney (NSW), Cerberus (VIC), Townsville (QLD)
• 51st Battalion Regiment Edmonton – 2 Week Army Induction Course

• Voiced various commercials for clients, showcasing versatility as an announcer while providing additional revenue streams for the station.
• Perfected on-air delivery by investing time in voice coaching sessions, maintaining a professional and engaging persona for listeners.
• Provided valuable feedback during staff meetings regarding upcoming programming changes or potential improvements based on audience preferences.
• Developed strong relationships with local businesses, promoting community involvement and boosting advertising opportunities for the station.
• Conducted in-depth research and interviews for accurate and informative news reporting, maintaining credibility and trust with listeners.
• Enhanced radio station''s brand image through the development of high-quality content and creative on-air segments.
• Worked closely with program directors to develop engaging show concepts that resonated with target audience demographics.
• Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
• Attended promotional events to create station awareness and build listener reach.
• Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
• Interviewed local and international celebrities to raise brand profile and build listener engagement.
• Announced ads, song switches, and breaking news segments for radio broadcasts.
• Facilitated live coverage of special events, promotions, and sports matches.
• Answered booth call line and took song suggestions or comments from listeners.