Tisiola Matakaiongo
Customer Service Representative/Administration
Plumpton,NSW
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I will ensure all my duties are fulfilled whilst maintaining professional relationships with customers to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Primo Foods
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Olssons Pacific Salt
02.2018 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Merrylands High School
Merrylands, NSW 04.2001 -
Skills
Customer Service
Documentation
Clerical Support
Order Processing
Administrative Support
Call Center Operations
Account updating
Computer Proficiency
Critical Thinking
Customer Relations
Call center experience
Data Entry
Problem-solving abilities
Complaint resolution
Active Listening
Customer Service Skills
Languages
Tonga
Native or Bilingual
Timeline
Customer Service Representative
Primo Foods
08.2022 - Current
Customer Service Representative
Olssons Pacific Salt
02.2018 - 07.2022
High School Diploma -
Merrylands High School
04.2001 -
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