Titan Talima
Coorparoo,Australia
Summary
With adept system navigation and empathetic communication, I excel in my current position by resolving a range of simple to complex member enquiries. Through accurate incident and complaint reporting it increases member satisfaction and fills in knowledge gaps. My proactive approach and attention to detail ensure efficient operations, while my ability to work both individually and collaboratively drives success.
Overview
5
5
years of professional experience
Work History
Member Solutions Officer
Australian Retirement Trust
Brisbane, QLD
01.2025 - Current
- Proficient use of multiple systems including but not limited to Acurity, WorkQ, CRM, Archer and HIVE.
- Proactively resolve high volumes of complex member concerns, whilst expressing great empathy in vulnerable situations.
- Ability to determine and escalate urgent enquiries to the relevant teams.
- Accurately reporting incidents and complaints in a timely manner.
- Assists in Task Support duties including document reissuing and processing Binding Death Benefit Nominations.
- Maintain a professional and friendly demeanor in the workplace. Establishing a connection with colleagues to provide and receive advice and honest feedback.
Assistant Manager
Sings Asian Kitchen
Coorparoo, Australia
03.2021 - Current
- Coordinated bookings and over 50 orders daily whilst managing front of house.
- Memorized over 150 menu items and ingredients to give recommendations to guests, regarding preferences or dietary concerns.
- Opened and closed the establishment in adherence to workplace regulations.
- Improved efficiency by arranging dining and kitchen tasks systematically.
Waitress, Barista
Mr Hong Modern Asian Kitchen
West End, Australia
06.2021 - 06.2022
- Professionally navigated POS terminals for efficient front of house operations.
- Familiarised with regulars'' names and orders, maintaining customer loyalty.
- Prepared beverages and garnishes behind the bar to support seamless service.
- Ensured hygiene and comfort in the environment to promote positive customer experiences.
Education
Year 12 -
Coorparoo Secondary College
Coorparoo01.2020
Certificate IV Business -
Southbank TAFE
Southbank01.2020
Skills
- Adept system navigation
- Detailed Incident reporting
- Strong problem solving and attention to detail
- Ability to work individually and as part of a team
- Effective communication skills
- Empathetic and understanding
References
Australian Retirement Trust
Tim Nobbs
PH: 0468 538 941 EMAIL: tim.nobbs@art.com.au
Sings Asian Kitchen
Kinley Yoebum Wangchuk
PH: 0483 894 639 EMAIL: kinlygifty@gmail.com
Mr Hongs Modern Asian Kitchen
Adelia Nguyen
PH: 0437 970 668 EMAIL: hello@lanternlotus.com.au
Timeline
Member Solutions Officer
Australian Retirement Trust
01.2025 - Current
Waitress, Barista
Mr Hong Modern Asian Kitchen
06.2021 - 06.2022
Assistant Manager
Sings Asian Kitchen
03.2021 - Current
Year 12 -
Coorparoo Secondary College
Certificate IV Business -
Southbank TAFE