Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Titi Destiawati

Singapore
Titi Destiawati

Summary

Experienced with proven track record of providing exceptional service and ensuring guest comfortable and enjoyable stay. Skilled in communication, conflict resolution and teamwork in fast-paced environments.

Overview

4
years of professional experience
1

Many Compliment Letter from Guests

4
years of post-secondary education

Work History

Plaza Premium Lounge

Lobby Ambassador
10.2021 - Current

Job overview

  • Acted as a point of contact between hotel guests and management to ensure any concerns or feedback were addressed in a timely manner.
  • Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall visit.
  • Enhanced guest experience by providing exceptional assistance and prompt service as a Lobby Ambassador.
  • Facilitated the efficient flow of traffic through the lobby area, managing congestion during peak times and ensuring guest comfort.
  • Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
  • Monitored activity within the lobby area to proactively address any potential issues or concerns before they escalated into larger problems.
  • Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
  • Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
  • Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
  • Collaborated with security personnel in monitoring suspicious activity that contributed in keeping everyone safe.
  • Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.
  • Trained new team members on best practices for guest relations, contributing to consistently high levels of customer service across the team.
  • Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Worked with other staff members for smooth theater operations.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Handled emergency situations to maintain safety of staff and customers.

Education

Tarumanagara University
Indonesia

Bachelor Of Accountancy from Accounting And Finance
08.1992 - 09.1996

University Overview

Skills

  • Team player mentality
  • Detail Oriented
  • Active listening abilities
  • Adaptable nature
  • Reliable punctuality

Certification

-Certificates WPLN by British Council

-Certificate of Performance in Customer Service & Quality

-Certificate of Food & Beverage Safety & Hygiene

-Certificate of Advanced Make Up


Languages

Bahasa
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Lobby Ambassador
Plaza Premium Lounge
10.2021 - Current
Tarumanagara University
Bachelor Of Accountancy from Accounting And Finance
08.1992 - 09.1996

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Titi Destiawati