Titi Omole
(Australian Permanent Resident) Holroyd,NSW
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining relationships while implementing good customer experience skill sets to increase profitability,customer loyalty and drive organizational business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Saunders International Limited
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Officer
Tangerine General Insurance Limited
03.2018 - 12.2022
- Communicated renewal advice to customers via digital channels,email and follow up call.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Tracked and reported inbound and outbound calls for record and reference purposes
Education
MBA - Management
University of Lagos.
Lagos07.2022
Bachelor of Science - Insurance
Lagos State University
11.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Analytical
- Empathetic
- Time management
- Oral and written communication skills
Accomplishments
- Actively involved in the process of successfully revamping of the Contact Centre to transform into a digital and multilingual Contact Centre in 2018..
- ·Effectively improved the the renewal ratio from 22% to 81% in 2020, following the the transformation of the team..
- Effectively managed complaints and feedbacks on the company's social media platforms. through negotiation,persuasion and my conflict resolution skills between 2021 and 2022.This resulted in a recognition and a commendation letter from the group executives
Referees
Godwin Agbara,
Godwin@sandarsint.com
Administration; and customer service supervisor;Saunders International Limited.
Telephone +61(0)420546203
Franklin Onyegbula
franklin.onyegbula@tangerine.africa ;
Head of Finance; Tangerine General Insurance Limited
Telephone +234(0)8068933468
Timeline
Customer Service Representative
Saunders International Limited
02.2023 - Current
Customer Care Officer
Tangerine General Insurance Limited
03.2018 - 12.2022
MBA - Management
University of Lagos.
Bachelor of Science - Insurance
Lagos State University
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