Titilia Talei Sagoa

Free Lancing

Melbourne , VIC

08.2015 - Current

Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Planned and completed group projects, working smoothly with others.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new opportunities.
Maintained schedule of class assignments to meet deadlines.
Answered [Number] calls per shift to assist with customer questions and concerns.

Overview