Tito Sgariglia

• Working solo in the workshop, from liasing with customers about their required repairs to quoting the repairs and finalising the cost.
• Assembled and disassembled equipment to perform repairs and maintenance.
• Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
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Working solo and as part of a team, diagnosing,quoting and carrying out repairs to a variety of farm equipment.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.