Summary

Overview

Work History

Education

Skills

Timeline

Tiur Harford

Canberra,Australian Capital Territory

Summary

After a planned career break for family reasons, I am now fully prepared to re-enter the workforce and leverage my expertise in Tourism and Hospitality skills. Experienced with financial reconciliation and guest service management. I am eager to apply my strategic problem-solving and project management skills to a high-performing team.

Overview

years of professional experience

Work History

Night Auditor /Front Desk Guest Service Agent

Canberra Rex Hotel

Canberra, ACT

10.2025 - Current

Conducted nightly audits to ensure accuracy of financial reports and guest accounts, including filling and archiving of financial documents.
Processed guest check-ins and check-outs efficiently even at late night, and ensuring accurate billing and record-keeping.
Resolved guest inquiries and complaints promptly, handled emergency situations professionally, keeping guest safe at all times,enhancing overall customer satisfaction during night shifts.
Utilized hotel management software to update reservation systems and monitor room availability effectively.
Handled reservations and cancellations through phone calls, emails and online platforms effectively.

Career Break

Stay At Home Mum

New Zealand & Australia

06.2019 - 09.2025

Manage and developed household activities and provided primary care for children's.
Read stories, sang songs and facilitated creative play, social skills and physical health.
Completed a couple of professional development in Age care and IT through online courses.
Did casually work in hospitality industry over the past two years at balancing on demand shifts with existing primary commitments as the main carer.

Community Support Worker

Nurse Maude

Wellington, New Zealand

06.2018 - 06.2019

Developed personalized care plans in collaboration with healthcare professionals to address individual client needs.
Facilitated support for clients with daily living activities to enhance independence and well-being.
Documentation and reporting; Maintaining accurate records of daily activities, medication logs, incident reports, and the client’s progress toward their goals.
Healthcare Assistance; Administering or supervising medication as prescribed, monitoring health conditions (like blood pressure), and transporting clients to medical appointments.
Conducted homo visits and to asses needs and provide personal care support.

Food and Beverage Attendant

Rydges and QT Hotel

Queenstown, New Zealand

11.2017 - 08.2018

Delivered exceptional customer service in high-volume food and beverage environments.
Managed dining area cleanliness and maintained adherence to health and safety standards.
Assisted in menu planning, recommending food pairings to enhance guest experience.
Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

Travel Agency Manager, Project Manager

Dwidaya World Wide

Jakarta, Indonesia

03.2014 - 04.2016

Developed strategic travel packages to enhance customer experience and increase sales growth.
Managed team operations, ensuring high-quality service delivery and adherence to company standards.
Streamlined booking processes using advanced travel management software for improved efficiency.
Trained and mentored staff on customer service best practices and travel industry trends.
Analyzed market trends to identify new opportunities for business expansion and product offerings.
Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
Maintained accurate financial records, enabling effective budget management and increased profits.
Negotiated favourable contracts with suppliers such as hotel, airlines, tour operator; resulting in cost savings for both the agency and its customers.
Leveraged data and analytics to make informed decisions and drive business improvements.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

Senior Servicing Travel Advisor

Schlumberger Oilfield Services Company

Rumbai, Indonesia

04.2013 - 02.2014

Developed customized travel itineraries for clients, enhancing overall travel experience.
Provided expert advice on destinations, accommodations, and travel logistics to optimize client satisfaction.
Coordinated with vendors to secure competitive rates and exclusive deals for clients' travel plans.
Managed complex travel arrangements, ensuring compliance with company policies and client expectations.
Analyzed client feedback to identify areas for process improvement and enhance service offerings.
Led strategic initiatives to streamline booking processes, resulting in improved efficiency and reduced errors.
Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Researched cruises, airfare options and siteseeing options to best meet client expectations.
Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.

Corporate Travel Counselor

Freeport Indonesia / McMoran Gold and Copper Mine

Papua, Indonesia

09.2007 - 02.2013

Facilitated human resources operations by delivering thorough administrative support, including efficient filing, scanning, and data entry.
Managed travel logistics, including flights, accommodations, and rental car reservations for approximately 500 employees, ensuring timely and cost-effective arrangements.
Interpreted travel data to recognize trends, facilitating strategic budget planning with actionable insights.
Coordinated the processing of work permits for expatriate staff and families, streamlining interactions with immigration authorities and embassies.
Administered employee benefits, including travel allowances and leave entitlements, ensuring compliance with company policies.

Call Centre Representative

Batavia Airlines