Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tivao Mario

Perth,Australia

Summary

Hello,

I am a dedicated, organized, respectful and methodical individual. I have exceptional people skills with passion to helping people. I have a strong work ethic, always punctual, able to adapt, well organized and unmatched interpersonal skills.

With years of experience working with stakeholders, customers and various departments, I am skilled in developing lasting client rapport based on consistent service and going the extra mile...

Overview

30
30
years of professional experience

Work History

Sales Operations Executive

Fonterra Co-operative Group Ltd
Auckland, New Zealand
03.2022 - 04.2024
  • Coordinate customer's deliveries locally and managed Brands Accounts International.
  • Exceptional Customer Service with a can-do attitude
  • Create new customer contracts following updates on monthly demand and Inventory.
  • Resolve customer complaints - root cause and counter measures.
  • Goes above and beyond to make things happen for deferral/expedite, incorrect product or wrong address, you name it etc.
  • Review customer contracts and identify areas of improvement in terms of pricing, delivery and service.
  • Facilitated communication between regional markets on operational functions.
  • Provided guidance on how to effectively use CRM systems or Salesforce.
  • Coordinated with vendors on supply chain management issues and set backs.
  • Developed and implemented sales operation processes to improve customer satisfaction.
  • Identified process gaps within the sales organization and implement solutions for streamlining procedures.
  • Analyzed existing customer data at hand to identify opportunities for improved services.
  • Collaborated with other departments to ensure seamless coordination of activities across the organization - learn what works and what does not...
  • Trained newbies on proper sales techniques and procedures and transactions - effective use of systems available.

Opco To Opco - Fonterra Brands Asia Markets

Fonterra Co-operative Group Ltd
03.2018 - 03.2022
  • Promote high Customer Service/satisfaction by resolving problems with knowledge and friendly service
  • Manage new customer set up in Master Data
  • Quarterly meetings with Stakeholders to identify customer's needs effectively.
  • Manage Quarterly Pricing for Fonterra Brands Operation to Operations.
  • Transact Monthly Delivery Plans for FOUR Selling Regions - Malaysia / Indonesia / Thailand and Sri Lanka
  • Create Commercial Invoices and Proformas
  • Worked successfully with coworkers to accomplish goals and address issues related to our products and services.

Sales Operations Executive

Fonterra Co-operative Group Ltd
Auckland, New Zealand
02.2016 - 03.2018
  • Sales Operations Executive under Global Food Services Asia - serviced Subway, Dominos and Starbucks Account
  • Looked after Demand Forecasts / Payments / Complaints / New Customer profiles set up in Master Data.
  • Go–to between Account Manager and Stakeholders
  • Coordinate / organize COAs, Pricing, Product Information and Samples
  • Health and Safety Representative.
  • Arrange airfreight shipment of samples to customers
  • Provided guidance on how to effectively use sales automation software such as CRM systems or Salesforce.
  • Developed training materials for processes and transaction guides for new recruits.
  • Proactively reviewed customer contracts and identified areas of improvement in terms of pricing, delivery, service levels.
  • Problem solve champion
  • Regular catch up with teams to ensure best practices for managing customer relationships across markets/stakeholders.
  • Coordinated with vendors on supply chain issues - order fulfillment, inventory control, logistics while providing update on progress.

Supply Chain Coordinator

Fonterra Co-operative Group Ltd
NZ, New Zealand
11.2014 - 02.2016
  • Transact Purchase Orders for China
  • Coordinate with China SOE and NZ Stakeholders – effective engagement
  • Monitor Order book for China Markets with huge customer volumes
  • Health and Safety Representative – brief own team and floor levels on safety briefs
  • Continue to update team on current safety practices from Health NZ
  • Problem Solving Champion – lead the team on 4 steps training
  • Frozen Schedule Critical Request Champion – lead the team on the process
  • Train newbies for on-boarding – continue to mentor
  • Active in Fonterra Community Events (won a trip to Farmers Field Day)
  • Film interview on Fonterra Site – Topic: Importance of Active & Healthy Living.

Procurement and Scheduling Administrator

Brand Developers Ltd aka TV Shop NZ
01.2013 - 10.2014
  • Purchasing and Logistics for International customers
  • Negotiate terms of sale with new customers
  • Liaise with new customers for Prices / Payment terms, Lead times and Terms of sale, International and Local Customers
  • Shipping Schedules – coordinator between local and International Transport agents
  • Raw materials for cosmetic (Thin Lizzy Brand)
  • Authorize local invoices prior to payment up to 20K.

Purchase and Freight Administrator

Brand Developers Limited aka TV Shop
01.2010 - 10.2014
  • Transact Purchase orders.
  • Manage Freight and Shipping
  • Liaise with Suppliers for Lead times, Payment and Invoices
  • Schedule payments and update system per Freight Forwarders report
  • Track Purchase and Schedule ETA dates and time into W/H
  • Resolve Complaints and Record Supplier Terms and Conditions
  • Volunteer work on weekends with our Rotuman community and wider communities in Auckland.

Returns Officer

Band Developers Limited NZ aka TV Shop NZ
01.2005 - 01.2006
  • Serve customers that visit the TV shop with their products or just a helping hand
  • Resolve product issues, handle complaints, and arrange for replacements or refunds for products
  • Calculate refunds, and handle fees for used products if over the 30-day period per Ts&Cs
  • Organize product replacements if faulty and within the 30-day warranty period per Ts&Cs
  • Transact / Input daily - customer Returns or Replacements into the system
  • Provide a high standard of customer service and assistance in the TV Shop
  • Assist in other departments with packing, picking orders, shrink wrapping, refurbishing products and monthly stock take.

Intermediate Teacher

Tavua Primary School
Fiji, Fiji
01.1994 - 01.2005
  • Taught Intermediate Years 7& 8 for 10 years AND Year 4 for 2 years.

Education

Bachelor of Education Teaching -

University of Auckland NZ
01.2009

Certificate in Primary Teaching -

Corpus Christy Teachers College in Fiji Islands
01.1993

Skills

  • Highly motivated
  • Confident to deliver
  • Attentive and an executor
  • Able to Problem Solve - with skills to investigate
  • Passionate and focused
  • Detail oriented / very thorough
  • Strong commitment - strive to make things happen
  • Proven ability to multi-task
  • Excellent communicator with Interpersonal skills
  • Proficient in Excel, SAP Corp, Word, Power Point, Teams
  • Persuasive skills with passion to negotiate
  • Sales process optimization
  • Ability to Train - very patient and understanding

References

  • Geoff Hemmingson NZ, Product Owner / Digital product, Fonterra Co-op Group Ltd, +64 9 3545806, +64 21 817908, geoff.hemmingson@fonterra.com
  • Semi Latu (Brisbane), Sales Operations & Logistics Lead, Partners & Business Development, Fonterra Co-operative Group Ltd, +64 9 3696389, 0405395913, semi.latu@fonterra.com
  • Shane Spark NZ, Market & Operations Integration Manager, Fonterra Co-operative Group Ltd, +64 9 3749718, +64 212430638, shane.spark@fonterra.com

Timeline

Sales Operations Executive

Fonterra Co-operative Group Ltd
03.2022 - 04.2024

Opco To Opco - Fonterra Brands Asia Markets

Fonterra Co-operative Group Ltd
03.2018 - 03.2022

Sales Operations Executive

Fonterra Co-operative Group Ltd
02.2016 - 03.2018

Supply Chain Coordinator

Fonterra Co-operative Group Ltd
11.2014 - 02.2016

Procurement and Scheduling Administrator

Brand Developers Ltd aka TV Shop NZ
01.2013 - 10.2014

Purchase and Freight Administrator

Brand Developers Limited aka TV Shop
01.2010 - 10.2014

Returns Officer

Band Developers Limited NZ aka TV Shop NZ
01.2005 - 01.2006

Intermediate Teacher

Tavua Primary School
01.1994 - 01.2005

Bachelor of Education Teaching -

University of Auckland NZ

Certificate in Primary Teaching -

Corpus Christy Teachers College in Fiji Islands

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Tivao Mario