Tivao Mario
Perth,Australia
Summary
Hello,
I am a dedicated, organized, respectful and methodical individual. I have exceptional people skills with passion to helping people. I have a strong work ethic, always punctual, able to adapt, well organized and unmatched interpersonal skills.
With years of experience working with stakeholders, customers and various departments, I am skilled in developing lasting client rapport based on consistent service and going the extra mile...
Overview
30
30
years of professional experience
Work History
Sales Operations Executive
Fonterra Co-operative Group Ltd
Auckland, New Zealand
03.2022 - 04.2024
- Coordinate customer's deliveries locally and managed Brands Accounts International.
- Exceptional Customer Service with a can-do attitude
- Create new customer contracts following updates on monthly demand and Inventory.
- Resolve customer complaints - root cause and counter measures.
- Goes above and beyond to make things happen for deferral/expedite, incorrect product or wrong address, you name it etc.
- Review customer contracts and identify areas of improvement in terms of pricing, delivery and service.
- Facilitated communication between regional markets on operational functions.
- Provided guidance on how to effectively use CRM systems or Salesforce.
- Coordinated with vendors on supply chain management issues and set backs.
- Developed and implemented sales operation processes to improve customer satisfaction.
- Identified process gaps within the sales organization and implement solutions for streamlining procedures.
- Analyzed existing customer data at hand to identify opportunities for improved services.
- Collaborated with other departments to ensure seamless coordination of activities across the organization - learn what works and what does not...
- Trained newbies on proper sales techniques and procedures and transactions - effective use of systems available.
Opco To Opco - Fonterra Brands Asia Markets
Fonterra Co-operative Group Ltd
03.2018 - 03.2022
- Promote high Customer Service/satisfaction by resolving problems with knowledge and friendly service
- Manage new customer set up in Master Data
- Quarterly meetings with Stakeholders to identify customer's needs effectively.
- Manage Quarterly Pricing for Fonterra Brands Operation to Operations.
- Transact Monthly Delivery Plans for FOUR Selling Regions - Malaysia / Indonesia / Thailand and Sri Lanka
- Create Commercial Invoices and Proformas
- Worked successfully with coworkers to accomplish goals and address issues related to our products and services.
Sales Operations Executive
Fonterra Co-operative Group Ltd
Auckland, New Zealand
02.2016 - 03.2018
- Sales Operations Executive under Global Food Services Asia - serviced Subway, Dominos and Starbucks Account
- Looked after Demand Forecasts / Payments / Complaints / New Customer profiles set up in Master Data.
- Go–to between Account Manager and Stakeholders
- Coordinate / organize COAs, Pricing, Product Information and Samples
- Health and Safety Representative.
- Arrange airfreight shipment of samples to customers
- Provided guidance on how to effectively use sales automation software such as CRM systems or Salesforce.
- Developed training materials for processes and transaction guides for new recruits.
- Proactively reviewed customer contracts and identified areas of improvement in terms of pricing, delivery, service levels.
- Problem solve champion
- Regular catch up with teams to ensure best practices for managing customer relationships across markets/stakeholders.
- Coordinated with vendors on supply chain issues - order fulfillment, inventory control, logistics while providing update on progress.
Supply Chain Coordinator
Fonterra Co-operative Group Ltd
NZ, New Zealand
11.2014 - 02.2016
- Transact Purchase Orders for China
- Coordinate with China SOE and NZ Stakeholders – effective engagement
- Monitor Order book for China Markets with huge customer volumes
- Health and Safety Representative – brief own team and floor levels on safety briefs
- Continue to update team on current safety practices from Health NZ
- Problem Solving Champion – lead the team on 4 steps training
- Frozen Schedule Critical Request Champion – lead the team on the process
- Train newbies for on-boarding – continue to mentor
- Active in Fonterra Community Events (won a trip to Farmers Field Day)
- Film interview on Fonterra Site – Topic: Importance of Active & Healthy Living.
Procurement and Scheduling Administrator
Brand Developers Ltd aka TV Shop NZ
01.2013 - 10.2014
- Purchasing and Logistics for International customers
- Negotiate terms of sale with new customers
- Liaise with new customers for Prices / Payment terms, Lead times and Terms of sale, International and Local Customers
- Shipping Schedules – coordinator between local and International Transport agents
- Raw materials for cosmetic (Thin Lizzy Brand)
- Authorize local invoices prior to payment up to 20K.
Purchase and Freight Administrator
Brand Developers Limited aka TV Shop
01.2010 - 10.2014
- Transact Purchase orders.
- Manage Freight and Shipping
- Liaise with Suppliers for Lead times, Payment and Invoices
- Schedule payments and update system per Freight Forwarders report
- Track Purchase and Schedule ETA dates and time into W/H
- Resolve Complaints and Record Supplier Terms and Conditions
- Volunteer work on weekends with our Rotuman community and wider communities in Auckland.
Returns Officer
Band Developers Limited NZ aka TV Shop NZ
01.2005 - 01.2006
- Serve customers that visit the TV shop with their products or just a helping hand
- Resolve product issues, handle complaints, and arrange for replacements or refunds for products
- Calculate refunds, and handle fees for used products if over the 30-day period per Ts&Cs
- Organize product replacements if faulty and within the 30-day warranty period per Ts&Cs
- Transact / Input daily - customer Returns or Replacements into the system
- Provide a high standard of customer service and assistance in the TV Shop
- Assist in other departments with packing, picking orders, shrink wrapping, refurbishing products and monthly stock take.
Intermediate Teacher
Tavua Primary School
Fiji, Fiji
01.1994 - 01.2005
- Taught Intermediate Years 7& 8 for 10 years AND Year 4 for 2 years.
Education
Bachelor of Education Teaching -
University of Auckland NZ
01.2009
Certificate in Primary Teaching -
Corpus Christy Teachers College in Fiji Islands
01.1993
Skills
- Highly motivated
- Confident to deliver
- Attentive and an executor
- Able to Problem Solve - with skills to investigate
- Passionate and focused
- Detail oriented / very thorough
- Strong commitment - strive to make things happen
- Proven ability to multi-task
- Excellent communicator with Interpersonal skills
- Proficient in Excel, SAP Corp, Word, Power Point, Teams
- Persuasive skills with passion to negotiate
- Sales process optimization
- Ability to Train - very patient and understanding
References
- Geoff Hemmingson NZ, Product Owner / Digital product, Fonterra Co-op Group Ltd, +64 9 3545806, +64 21 817908, geoff.hemmingson@fonterra.com
- Semi Latu (Brisbane), Sales Operations & Logistics Lead, Partners & Business Development, Fonterra Co-operative Group Ltd, +64 9 3696389, 0405395913, semi.latu@fonterra.com
- Shane Spark NZ, Market & Operations Integration Manager, Fonterra Co-operative Group Ltd, +64 9 3749718, +64 212430638, shane.spark@fonterra.com
Timeline
Sales Operations Executive
Fonterra Co-operative Group Ltd
03.2022 - 04.2024
Opco To Opco - Fonterra Brands Asia Markets
Fonterra Co-operative Group Ltd
03.2018 - 03.2022
Sales Operations Executive
Fonterra Co-operative Group Ltd
02.2016 - 03.2018
Supply Chain Coordinator
Fonterra Co-operative Group Ltd
11.2014 - 02.2016
Procurement and Scheduling Administrator
Brand Developers Ltd aka TV Shop NZ
01.2013 - 10.2014
Purchase and Freight Administrator
Brand Developers Limited aka TV Shop
01.2010 - 10.2014
Returns Officer
Band Developers Limited NZ aka TV Shop NZ
01.2005 - 01.2006
Intermediate Teacher
Tavua Primary School
01.1994 - 01.2005
Bachelor of Education Teaching -
University of Auckland NZ
Certificate in Primary Teaching -
Corpus Christy Teachers College in Fiji Islands