Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Tiya Worrall

Brisbane,QLD

Summary

I am a motivated and reliable professional with strong experience in customer service, retail, and community engagement. With a background as a sales assistant and library assistant, I bring excellent communication, organisational, and problem-solving skills to every role. My leadership experience through Scouts and volunteer initiatives has equipped me with the ability to work both independently and collaboratively in dynamic environments. I am passionate about continuous learning, supporting others, and contributing positively to any team I join.

Overview

7
7
years of professional experience

Work History

Library Assistant

Cooroy Library
01.2021 - Current
  • Efficiently shelving and organising books to ensure accessibility and order.
  • Maintaining a tidy and welcoming library environment.
  • Assisting with cataloguing to support accurate inventory management.
  • Sorting materials and ensuring items are correctly placed.
  • Providing friendly and professional assistance with patron inquiries.

Sales Assistant

Prouds
11.2021 - 11.2024
  • Developed in-depth knowledge of jewellery, providing expert advice on gemstones, metals, designs, and product care to meet customer needs.
  • Consistently surpassed KPIs, driving store success through strategic upselling of items like care packages and warranties.
  • Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
  • Resolved customer inquiries efficiently, ensuring a seamless and positive shopping experience.
  • Monitored and followed up on orders to guarantee accuracy and timely delivery.
  • Supported inventory management, including stocktaking, restocking, and maintaining optimal stock levels.
  • Accurately processed transactions, adhering to cash-handling and store policy standards.
  • Collaborated with the team to achieve store objectives, mentoring colleagues to enhance performance.
  • Trained and mentored new team members, ensuring smooth integration into the workplace.
  • Entrusted with keyholder responsibilities, including opening and closing the store and following strict security protocols.
  • Managed cash reconciliation and performed end-of-day banking duties with precision.
  • Served as acting team leader during managerial absences, overseeing daily operations and staff coordination.

Family-Owned Plant Nursery
01.2018 - 01.2020
  • Performed plant care tasks, including pruning, watering, and weeding, to maintain healthy and vibrant stock.
  • Organised and transported pots and plants, ensuring safe handling and efficient placement.
  • Contributed to maintaining a clean and well-presented nursery environment.
  • Assisted with general operational tasks.

Education

High School -

Noosa District State High School
Cooroy
01.2023

Skills

  • Strong problem-solving abilities, effectively analysing and resolving challenges
  • Excellent communication skills, both verbal and written
  • Proficient administrative skills, ensuring accuracy and organisation in tasks and documentation
  • Exceptional time management, prioritising and meeting deadlines efficiently
  • Computer and technology proficiency, including familiarity with various software and tools
  • Written and oral communication
  • Telephone etiquette
  • Customer relationship management
  • Goal oriented
  • Relationship building
  • Stock management
  • Cash handling

Accomplishments

  • Scout Leadership course, 2018
  • First Aid Course, 2018
  • Patrol Leader (Leader of a group of 6 scouts, running and planning activities)
  • Co-ordinated a 30km 2night hike with 5 scouts. My responsibilities included planning, mapping the route, booking the campsites, writing the menu, shopping for food, packing, and corresponding with all involved.
  • Australian Scout Medallion, 2020

Affiliations

  • Cooroy Scout Group
  • Scouts involved active community participation, including charity fundraising and event support. It also fostered skills like budgeting, communication, interaction with various age groups, and self-management.

Timeline

Sales Assistant

Prouds
11.2021 - 11.2024

Library Assistant

Cooroy Library
01.2021 - Current

Family-Owned Plant Nursery
01.2018 - 01.2020

High School -

Noosa District State High School

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Tiya Worrall