TIYAH HOTH
Cranbourne,VIC
Summary
Highly motivated, cognizant professional, who is deeply passionate about supporting people with various needs. Experienced in interacting with a variety of personalities, with the ability to problem-solve challenging issues to derive a positive outcome. Looking to embark on a career in mental health/disability support work and continually develop clinical skills and knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Kittens
12.2021 - 04.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality beverages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Supervisor
Coles
06.2021 - 07.2022
- Complied with company policies, objectives and communication goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
Call Center Customer Service Representative
AcquireBPO
08.2021 - 12.2021
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Managed high-volume of inbound and outbound customer calls.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- work for the department of health campaign, helped citizen with Covid related questions.
Crew Member
Fountain gate Mcdonald’s
09.2018 - 12.2019
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
Certificate IV - Disability
EmployEase
Melbourne, VictoriaCertificate IV - Mental Health
Chisholm Institute
Frankston, VIC06.2021
High School Diploma -
Lakeside College
Pakenham, VIC10.2017
Skills
- Team leader
- Personal Care
- Fast learner
- Open-mindedness
- Goal-oriented
- Customer service
Certification
- Certificate IV in mental health
- HLTAID003 Provide first aid
Additional Information
- References:
- Maggie brags: service delivery coordinator 0499418592
- Anissa Assina: manager 0499974844
- Nyachol Nhial: 0402513797
Timeline
Bartender
Kittens
12.2021 - 04.2024
Call Center Customer Service Representative
AcquireBPO
08.2021 - 12.2021
Supervisor
Coles
06.2021 - 07.2022
Crew Member
Fountain gate Mcdonald’s
09.2018 - 12.2019
Certificate IV - Disability
EmployEase
Certificate IV - Mental Health
Chisholm Institute
High School Diploma -
Lakeside College
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