Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Tiyana Cassimatis

Redbank Plains

Summary

I am a caring and motivated Supported Employment Coach at Wesley Mission Queensland, passionate in the care and support to individuals with disabilities. I have proven to enhance efficiency through critical thinking, focusing on time management and attention to detail. I'm committed to continuous assistance and mentoring, successfully guiding them to achieve their goals while delivering exceptional service and care. This job is like no other and as they say "no day is the same" which is exhilarating, it makes me excited to start the day and see what we can achieve, together.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supported Employment Coach

Wesley Mission Queensland
04.2022 - Current
  • Built and maintained professional relationships with vendors and suppliers
  • Developed job-specific competencies and performance standards
  • Proven ability to learn quickly and adapt to new situations
  • Trained and mentored new staff hired to fulfill various tasks
  • Strengthened communication skills through regular interactions with others
  • Provided coaching and mentoring to employees
  • Excellent communication skills, both verbal and written
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Skilled at working independently and collaboratively in a team environment
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack stock
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for transport
  • Operated truck driving with safety and skill to avoid accidents and delays
  • Used strapping techniques combined with proper balancing to prevent load from shifting
  • Transported goods between warehouse locations
  • Safely loaded and unloaded trucks using appropriate forklift
  • Operated pallet jacks to transport and receive items from various locations across the warehouse
  • Supported new drivers by sharing best routes from experience on road
  • Documented kilometres, deliveries and pickups
  • Fastened straps, wet covers and corners to secure load during transit
  • Printed labels, job sheets and various documentation

Retail Worker

Kmart
01.2020 - 03.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Replenished sales floor merchandise and organised shelves and for optimal appearance
  • Demonstrated strong communication skills when working with fellow employees and assisting customers with inquiries or concerns
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the company
  • Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines
  • Delivered exceptional customer service with a friendly demeanour
  • Answered incoming calls to provide product information, availability, features and benefits
  • Developed strong rapport with regular customers, ensuring their specific needs were met each visit
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers

Skills

  • Organizational skills
  • Continuous improvement
  • Effective communication
  • Workforce partnership
  • Relationship building
  • Professional conduct
  • Teamwork
  • Time management

Certification

  • Blue Card P (working with children card)
  • Queensland Disability Worker Screening Card
  • Forklift Licence
  • Certificate III in Food Processing

Languages

English
Full Professional
Serbian
Limited Working

Timeline

Supported Employment Coach

Wesley Mission Queensland
04.2022 - Current

Retail Worker

Kmart
01.2020 - 03.2022

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Tiyana Cassimatis