Summary
Work History
Education
Skills
Timeline
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Tiyanah Harding

Oberon,Nsw

Summary

Dynamic Customer Service Representative with a proven track record at Fuel Plus Oberon, excelling in complaint resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, contributing to sales growth through tailored recommendations and upselling strategies. Committed to enhancing customer satisfaction and team collaboration.

Work History

Customer Service Representative

Fuel Plus Oberon
2024 - 2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Shell Gas Station
2024 - 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cleaner

Sparkle Sisters
2020 - 2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Cleaner

Joss Group
2021 - 2022
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Education

Year 10 -

Ambervale High School
Campbelltown, NSW

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Documentation
  • Prioritization
  • Stock management
  • Sales closing

Timeline

Customer Service Representative

Fuel Plus Oberon
2024 - 2025

Customer Service Representative

Shell Gas Station
2024 - 2024

Cleaner

Sparkle Sisters
2020 - 2023

Cleaner

Joss Group
2021 - 2022

Year 10 -

Ambervale High School

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Tiyanah Harding