Summary
Work History
Education
Skills
Timeline
Generic

Tiyanah Harding

Oberon,Nsw

Summary

Dynamic Customer Service Representative with a proven track record at Fuel Plus Oberon, excelling in complaint resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, contributing to sales growth through tailored recommendations and upselling strategies. Committed to enhancing customer satisfaction and team collaboration.

Work History

Customer Service Representative

Fuel Plus Oberon
Oberon, NSW
2024 - 2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Shell Gas Station
Oberon, NSW
2024 - 2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cleaner

Sparkle Sisters
Oberon, NSW
2020 - 2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Cleaner

Joss Group
Bathurst, NSW
2021 - 2022
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Education

Year 10 -

Ambervale High School
Campbelltown, NSW

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Documentation
  • Prioritization
  • Stock management
  • Sales closing

Timeline

Customer Service Representative

Fuel Plus Oberon
2024 - 2025

Customer Service Representative

Shell Gas Station
2024 - 2024

Cleaner

Sparkle Sisters
2020 - 2023

Cleaner

Joss Group
2021 - 2022

Year 10 -

Ambervale High School

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Tiyanah Harding