Tiye Prince-Owens
Elwood,VIC
Summary
I am a well-rounded individual with excellent attributes. I am able to adapt to many different environments whilst remaining enthusiastic and professional. During my experiences at my previous job roles I have acquired team working and communication skills. This has developed my people management skills and enhanced my confidence working in a customer facing environment. Working with different customers has taught me many skills such as being patience, mindful of their needs and requirements and being accommodating. I am seeking a role that is customer orientated where I can demonstrate my friendly and keen eye for detail that benefits the customer. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sport Activity Assistant
Active Netball UK
06.2016 - Current
- Working with Active Netball UK has helped me gain so many experiences as I have worked there for over 8 years
- Initially my first role was as a junior umpire, my responsibilities were to manage the game play, dealing with any issues that would occur during a game
- My role developed into being a coach for the Back to Netball Women’s League, this consisted of designing and delivering the coaching sessions and training up to 30 women on how to construct netball skills and drills.
- Lead coach for back to Netball training and skills – Developed 8 new teams into the ANUK league generating an increase to the company’s income by £5,000 in 2023 financial year
- I am the Head Umpire and lead the team of umpires by handling the shifts each week with organising the schedule whilst also managing their wages, I also motivate and train trainee junior umpires to ensure they have all the basic skills of being an umpire to take their test to become qualified.
- Book keeping responsibilities – Manage the receipts and expenditure for the company, also manage all the teams weekly subs for games.
- Social Media support – Manage the yearly tournament events and create posters to entice new teams, update the Instagram and Facebook with all upcoming events and updates for the teams and players to see.
Customer Care Administrator
L’Oreal
12.2019 - 03.2024
- Collaborated closely with team members to address customer concerns, ensuring seamless support.
- Contributed ideas for optimizing CRM systems used by the Customer Care team, resulting in increased productivity.
- Consistently met or exceeded performance metrics while maintaining excellent quality scores in all areas of evaluation.
- Maintained accurate records of all customer interactions, tracking progress towards resolution effectively.
- Developed strong relationships with key accounts, providing personalized support that led to increased loyalty and trust.
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Delivered comprehensive product training sessions for new team members to ensure consistent service quality across the department.
- Managed escalated calls effectively, utilizing active listening skills to fully understand the situation before providing a suitable solution or directing them to appropriate resources as needed.
- Implemented feedback loop with customers to continuously improve services provided, leading to higher satisfaction ratings overall.
- Increased first call resolution rate through thorough product knowledge and training updates.
- Actively participated in regular team meetings, sharing insights on best practices and discussing opportunities for improvement collectively.
- Managed high call volume, maintaining a professional and empathetic demeanor with each client interaction.
- Provided follow-up support to customers, ensuring their satisfaction and further solidifying their loyalty towards the company.
- Identified trends in customer queries and collaborated with relevant departments to address recurring issues proactively.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed new employees and on-going performance assessment of current employees.
Junior Sales Assistant
Barlow White
07.2019 - 09.2019
- I am the main point of contact in the office, dealing with customer queries via the telephone and face to face
- My responsibilities include administration duties and data management input with accuracy using Vebra
- Support the new tenant account management team with booking viewings and overdue payments.
- Negotiating & handling offers – Attending viewings and negotiate offers
- My role also includes the assistance of booking viewings with potential buyers.
- Office reception duties such as photocopying, answering incoming calls.
Education
A Level - Business Administration
Business Administration Apprenticeship Level 3
North Lancs Training Group05.2023
A Level - Customer Service
Customer Service Apprenticeship Level 2
North Lancs Training Group05.2021
GCSE -
St Monica’s R.C. High School
06.2019
Skills
- Excellent communication skills
- Meticulous in problem solving
- Excellent Customer experience attributes
- Attention to detail and accuracy
- Organisation skills is excellent
- Time management skills to a high standard
- Proficient user of Microsoft Office – Outlook, Word, Excel and PowerPoint
- Event Coordination
- Presentation Development
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Documentation and Recordkeeping
- New Hire Orientation
Activities
Netball: Being in YWCA Bury Netball club and St Monica’s Nationals and County Team has been one of the highlights of my time at the school as we won the National Champions title in 2018. Playing in a team has given me the ability to rely on others and learn to compromise when it was needed. This has also given me the confidence to support others when problems occurred during the games.
Timeline
Customer Care Administrator
L’Oreal
12.2019 - 03.2024
Junior Sales Assistant
Barlow White
07.2019 - 09.2019
Sport Activity Assistant
Active Netball UK
06.2016 - Current
A Level - Business Administration
Business Administration Apprenticeship Level 3
A Level - Customer Service
Customer Service Apprenticeship Level 2
GCSE -
St Monica’s R.C. High School