Summary
Overview
Work History
Education
Skills
Availability
certificates
Timeline
Generic

Tiyya Ahmed

Lalor,VIC

Summary

With many years of experience in customer service, I have developed a deep understanding of what it takes to create exceptional customer experiences. My passion for helping people, combined with my strong problem-solving abilities, has allowed me to build lasting relationships with clients and ensure their needs are met with efficiency and care. I have honed my skills working in fast-paced, customer-focused environments, where I consistently exceed performance targets while maintaining a positive and professional demeanour.

Overview

Work History

Team member

Fresh Food Market
  • Receiving, unpacking and arranging new shipments from suppliers and vendors
  • Arranging and labelling goods in the display shelves
  • Assisting customers in finding the products they're looking for
  • Processing customer payments at the checkout point/till
  • Addressing customer complaints and inquiries
  • Providing shopping advice and recommendations to customers
  • Cleaning and rearranging the store after hours
  • Performing periodic price audits to resolve price discrepancies
  • Collaborating with other team members to keep the sales floor area clean and organised at all times

Shift Supervisor

KFC
  • Supervised and motivated a diverse team to achieve operational goals and maintain high levels of customer satisfaction
  • Trained, coached, and mentored team members to improve performance, product knowledge, and customer service
  • Delegated tasks effectively and ensured timely completion while maintaining a positive work environment
  • Delivered exceptional customer service by ensuring every guest's needs were met quickly and efficiently
  • Resolved customer complaints and issues with professionalism, ensuring a positive customer experience
  • Upsold products and promoted specials, boosting overall sales and customer satisfaction
  • Managed daily operations, including inventory control, stock management, and adherence to food safety standards
  • Ensured store cleanliness and compliance with health and safety regulations
  • Conducted cash handling and register operations accurately and responsibly
  • Effectively addressed and resolved customer concerns or operational issues with quick and sound judgment
  • Mediated conflicts between team members and worked to foster a collaborative and respectful workplace
  • Led onboarding and ongoing training for new employees, ensuring all staff were knowledgeable in KFC's policies, procedures, and customer service standards
  • Organized and conducted team briefings to reinforce company goals, safety practices, and operational standards
  • Balanced multiple tasks in a high-pressure, fast-paced environment while maintaining quality and service standards
  • Managed shift scheduling, ensuring proper coverage and minimizing labor costs while meeting customer demand
  • Oversaw cash register operations and daily financial reconciliation, ensuring accurate transactions and secure handling of cash
  • Assisted in managing budgets, reviewing sales reports, and implementing cost-saving strategies
  • Contributed to marketing campaigns by promoting in-store promotions and upselling KFC products
  • Analyzed customer feedback to recommend improvements and adjust strategies for better performance
  • Quickly adapted to changes in business needs, customer expectations, and company procedures
  • Worked flexible hours, including evenings, weekends, and holidays, to meet staffing and operational requirements

Education

No Degree - VCE

Edgars Creek Secondary
Macedon Parade, And Edgars Road Wollert VIC 3750
10-2024

Skills

  • Training and mentoring
  • Fluent in English
  • Industrial hygiene
  • Sales expertise
  • Bilingual
  • Complaint resolution

Availability

I am fully available and flexible to work 7 days a week, including evenings, weekends, and holidays. I am committed to meeting the needs of the business and am willing to adjust my schedule as required to accommodate peak hours and any staffing needs.

certificates

  • First Aid Certificate


Timeline

Team member

Fresh Food Market

Shift Supervisor

KFC

No Degree - VCE

Edgars Creek Secondary

Similar Profiles

  • Kayla Cholke

    Kayla CholkeKayla Cholke

    Cashier and Deli Manager at Polo Fresh Food MarketCashier and Deli Manager at Polo Fresh Food Market

    View Profile
  • Jye Gibb

    Jye GibbJye Gibb

    Liquor Store Clerk at Michael's Fresh Food Market IGALiquor Store Clerk at Michael's Fresh Food Market IGA

    View Profile
  • Michelle Anhder

    Michelle AnhderMichelle Anhder

    Grocery Store Gift Shop Manager at Stokes Fresh Food MarketGrocery Store Gift Shop Manager at Stokes Fresh Food Market

    View Profile
Tiyya Ahmed