Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivated worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hi, I’m
Tjaša Erzin
Secret Harbour,WA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Koneix (Rocky's Craft Grill & Beer)Ljubljana, Ljubljana
Waitress, Bartender (intermittent Manager)
06.2020 - 08.2023
Job overview
- Trained staff on bar practices, customer service standards, and productivity strategies resulting in 30% reduction in customer complaints
- Developed and implemented innovative strategies, resulting in 20% increase in customer footfall
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
Biljardnica Direkt (Poolroom & Bar)Ljubljana, Ljubljana
Bar Manager
08.2019 - 02.2020
Job overview
- Taking inventory and reordering supplies
- Managing budgets and setting goals
- Hiring and training staff, creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons if needed
- Pool table maintenance
- Trained staff on bar practices, customer service standards, and productivity strategies resulting in 30% reduction in customer complaints
- Developed and implemented innovative strategies, resulting in 20% increase in customer footfall
Mojster CafeLjubljana, Ljubljana
Bar Manager
04.2018 - 02.2019
Job overview
- Taking inventory and reordering supplies, managing budgets and setting goals, hiring and training staff, creating effective schedules
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used cash registers and credit card machines to cash out customers.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 15% improvement over prior onboarding process
Captain's Cabin (Cocktail Bar & Club)Ljubljana, Ljubljana
Bar Manager
08.2016 - 04.2018
Job overview
- Developed and implemented innovative marketing strategies, resulting in 15% boost in overall sales revenue
- Taking inventory and reordering supplies, managing budgets and setting goals, hiring and training staff, creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours, diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons if needed
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Gramercy Bar And Kitchen (Australia)Ljubljana, Ljubljana
Barmen, Waitress
10.2015 - 06.2016
Job overview
- Food and drinks
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
ES BarLjubljana, Ljubljana
Waitress, Barista
02.2014 - 02.2015
Job overview
- Used cash registers and credit card machines to cash out customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Antonov Lounge Bar/Moj Žep/Dioniz/Maximal/Snatch Pub/Moby Dick BarLjubljana, Ljubljana
Waitress, Barista
04.2008 - 01.2014
Job overview
- Used cash registers and credit card machines to cash out customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
AragonLjubljana, Ljubljana
Call Canter
07.2007 - 03.2008
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
ACAE CollegePerth, Australia
Diploma of Hospitality Management
01.2016
University Overview
Lavazza SeminarKamnik, Slovenia
Seminar on coffee and preparation of coffee drinks and coffee art from Hospitality
03.2012
University Overview
Gimnazija MosteLjubljana, Slovenia
High School Diploma
06.2008
University Overview
Primary SchoolLjubljana, Slovenia
GED
06.2003
University Overview
Skills
- Safe Work Practices
- Guest Satisfaction
- Staff Training
- Shift and staff Scheduling
- Counting Money
- Supply Ordering
- Delegating Assignments and Tasks
- Safety Awareness
- POS Terminal Operation
- Control Inventory Costs
Accomplishments
Accomplishments
- Increased revenue 20% by implementing unique promotions.
- Managed daily operations of a high volume bar, overseeing a team of 8 staff members and ensuring exceptional customer service standards were maintained
- Trained and mentored new staff members, providing comprehensive guidance on bar operations, customer interaction and responsible alcohol service, resulting in a 30% reduction in customer complaints
Tasks
Tasks
- Maintain inventory
- Maintain budget and monitor costs
- rostering staff
- Hiring and training new staff members
- Monitoring and maintaining quality food and beverage service
- Cash handling
- Customer service
Certification
- RSA (Responsible service of alcohol), 09/08/15
- Barista course (Prepare and serve espresso coffee), 07/16/15
- Food and safety, 07/15/15
Other Competencies
Other Competencies
MS Office (Word), Windows, Facebook, Instagram, Sport, art/drawing, reading, traveling, learning foreign languagesPersonal Information
Personal Information
Date of Birth: 01/28/88Languages
English
Full Professional
Slovenian
Native or Bilingual
Serbian
Native or Bilingual
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Waitress, Bartender (intermittent Manager)
Koneix (Rocky's Craft Grill & Beer)
06.2020 - 08.2023
Bar Manager
Biljardnica Direkt (Poolroom & Bar)
08.2019 - 02.2020
Bar Manager
Mojster Cafe
04.2018 - 02.2019
Bar Manager
Captain's Cabin (Cocktail Bar & Club)
08.2016 - 04.2018
Barmen, Waitress
Gramercy Bar And Kitchen (Australia)
10.2015 - 06.2016
Waitress, Barista
ES Bar
02.2014 - 02.2015
Waitress, Barista
Antonov Lounge Bar/Moj Žep/Dioniz/Maximal/Snatch Pub/Moby Dick Bar
04.2008 - 01.2014
Call Canter
Aragon
07.2007 - 03.2008
ACAE College
Diploma of Hospitality Management
Lavazza Seminar
Seminar on coffee and preparation of coffee drinks and coffee art from Hospitality
Gimnazija Moste
High School Diploma
Primary School
GED
Similar Profiles
Amber MatlaAmber Matla
Executive Chef and Manager at Buteras Craft Beer and Craft PizzaExecutive Chef and Manager at Buteras Craft Beer and Craft Pizza
Samuel OlogunSamuel Ologun
Cook at Rocky's Wings And GrillCook at Rocky's Wings And Grill
Laysha Pon MarquezLaysha Pon Marquez
Restaurant Server at Ermanos Craft Beer And Wine BarRestaurant Server at Ermanos Craft Beer And Wine Bar