Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Torney

Ballarat,VIC

Summary

I am a Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I worked for 2 years after school and weekends at KFC where my tasks included Cashier work, Customer service, money handling and General Store cleaning and maintenance.

I was employed for the Police assistance line for 11 months where i was committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

My training in both Hospitality and Hairdressing has taught me a range of skills from Multi-tasking, maintaining a clean environment, customer service skills and the ability to work under pressure.

I'm looking to re-enter the workforce on a casual basis with the availability to work between the hours of Either 9-3 Monday, Tuesday Wednesday or 10-2:30 Thursday and Friday.

Overview

8
8
years of professional experience

Work History

Customer Contact Representative

Serco Group
05.2019 - 04.2020
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
  • Participated in cross-functional projects aimed at enhancing overall contact center operations.
  • Consistently met or exceeded performance goals for call quality, resolution time, and overall customer satisfaction.
  • Verified customer data through phone calls and emails.
  • Developed rapport with clients through active listening and empathetic responses, fostering trust and loyalty.

Customer Service Cashier

KFC
06.2012 - 08.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.

Education

Certificate II - Hairdressing

Staughton College
Melton South, VIC
11.2013

Certificate 2 - Hospitality

Staughton Collegs
Melton
11.2012

Skills

  • Call center experience
  • Data Entry
  • Client Relations
  • Complaint Handling
  • Supply Restocking
  • Cleaning and sanitizing
  • Strong Work Ethic
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Problem-Solving
  • Relationship Building

Timeline

Customer Contact Representative

Serco Group
05.2019 - 04.2020

Customer Service Cashier

KFC
06.2012 - 08.2014

Certificate II - Hairdressing

Staughton College

Certificate 2 - Hospitality

Staughton Collegs

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Tonya Torney