Tneal Lewis
Forrestfield
Summary
Professional with strong background in customer care, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warranty Admin
CJD Trucks
08.2024 - Current
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Customer Care Executive (National)
Advanta Commercial Furniture
01.2023 - Current
- Achieved efficient order and warranty processing within a 24-hour timeframe
- Scheduling quotes and maintenance requests
- Partnered with clients to understand their businesses in depth and provide tailored solutions through quotes, proposals, and commercial processes.
- Facilitated the learning of staff members on updated internal processes and platforms
- Monitored Client Service KPI's and collaborated with Operations for optimal experience
- Increased scope of services to strengthen client relationships.
Customer Service Administrator
Fujifilm Data Management Solutions
10.2018 - 12.2023
- Digital artwork proofing for essential communications
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Intel Machine Operator
Fujifilm Data Management Solutions
06.2015 - 10.2018
- Performed regular maintenance on machines to ensure optimal performance.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings according to production requirements.
- Troubleshoot malfunctions in equipment or processes.
- Maintain records of completed work and production data including volume produced and time required for each task.
Skills
- MS Word/Outlook
- MYOB (Exo)
- M3 Cloud
- IDS
- Front
- Hubspot
- Warranty management
- Documentation And Reporting
- Complaint Handling
- Process Improvement
- Training and Development
Certification
Full C Class license
Accomplishments
- Co-ordinate 2023 WA “Pop Up”
Timeline
Warranty Admin
CJD Trucks
08.2024 - Current
Customer Care Executive (National)
Advanta Commercial Furniture
01.2023 - Current
Customer Service Administrator
Fujifilm Data Management Solutions
10.2018 - 12.2023
Intel Machine Operator
Fujifilm Data Management Solutions
06.2015 - 10.2018
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