Taylar Osborne
Dubbo,NSW
Summary
Highly organised and adaptable Administration Officer with strong experience in specialist clinic reception, patient coordination, and medical administration. Currently supporting both the Orthopaedics Department and Ambulatory Care Unit within NSW Health, managing high-volume appointments, clinic flow, referrals, and patient enquiries in a fast-paced environment. Known for exceptional communication, professionalism, and patient care. Brings previous management experience, strong customer service foundations, and a commitment to delivering a positive, high-quality experience for every patient.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administration Officer
Dubbo Health Service
02.2025 - Current
- Coordinate Orthopaedics Clinic and Ambulatory Care Unit operations, ensuring smooth day-to-day workflow and patient flow.
- Schedule and amend appointments, manage clinic day changes, waitlists and urgent booking needs.
- Utilise eRMS, PowerChart, iPM, M-Modal and Medicare/WorkCover billing tools for accurate patient, billing and reporting management.
- Prepare clinics including printing, scanning, filing and organising documentation and referral paperwork.
- Respond to patient enquiries via phone and in person with professionalism, clarity and courtesy.
- Generate and run NAP and outpatient activity reports to track and analyse clinic performance and daily throughput.
- Close clinics at the end of day, ensuring all documentation, scanning, records and follow-ups are completed and up to date.
- Build strong working relationships with clinicians, nurses and colleagues, supporting a positive and collaborative work environment.
- Manage scheduling tasks, ensuring key daily tasks and clinical requirements are completed efficiently and consistently.
- Follow detailed directions from senior staff, maintaining accurate data entry, documentation and administrative processes.
Manager
The Fast Lane Drive-Thru Coffee
06.2022 - 01.2025
- Oversee daily cafe operations ensuring efficient service and workflow.
- Lead and supervise staff, including training, rostering and performance support.
- Deliver exceptional customer service in a high-volume environment.
- Manage stock control, ordering and supplier communication.
- Handle POS operations, cash handling and resolving customer enquiries.
- Maintain high standards of hygiene, safety and presentation.
Clinic Manager/Senior Skin and Laser Therapist
Clearskincare Clinics
08.2021 - 06.2022
- Led team performance and clinic operations, ensuring daily targets and KPIs were consistently achieved.
- Conducted morning meetings, set clear goals and updated staff on progress and priorities.
- Oversaw staff performance and supported high standards of customer service and clinic workflow.
- Handled client incidents, complaints and problem resolution, ensuring correct booking and service processes.
- Managed front desk operations including bookings, payments and customer enquiries.
- Coordinated clinic events, promotions, marketing activities and client outreach.
- Managed stock orders, inventory control, equipment readiness and clinic cleanliness.
- Ensured staff were informed about pricing updates, promotions and daily checklists.
- Served as the first point of contact for staff absences, arranging cover and maintaining smooth operations.
- Performed advanced clinical treatments as a Senior Skin & Laser Therapist.
Senior Skin and Laser Therapist
Laser Clinics Australia
01.2018 - 07.2021
- Conducted consultations, treatment planning and follow-up reviews.
- Managed reception duties including booking appointments and processing payments.
- Deliver exceptional customer service in a high-volume environment.
- Maintained clinic hygiene, treatment room setup and product merchandising.
- Completed end-of-day POS balancing and supported administrative tasks.
- Maintain high standards of hygiene, safety and presentation.
Medical Receptionist
Carter Chiropractic and Dubbo Acupuncture
10.2018 - 01.2019
- Greeted patients, handled incoming calls and scheduled appointments.
- Managed billing, receipting and operated Windows-based practice software.
- Supported practitioners with patient flow and daily administrative needs.
- Maintained practice presentation, records and basic accounts.
- Coordinated office supplies and equipment to ensure smooth operations.
- Liaised with practitioners, insurers and healthcare providers as required.
Qualified Beauty Therapist
Multiple Clincis
03.2016 - 06.2022
- Delivered high-quality client consultations and treatments.
- Managed reception, bookings, POS and product sales.
- Maintained hygiene standards, stock levels and treatment room readiness.
Education
Certificate 3 - Health Administration
TAFE Digital
Dubbo, NSW08-2026
Diploma -
Ella Bache College of Skin And Beauty Therapy
Sydney, NSW09.2016
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW09.2014
Skills
- Medical reception & front desk management
- Specialist clinic coordination ( Orthopaedics & Ambulatory Care)
- Appointment scheduling & triage
- eRMS, Powerchart, iPM, M-Modal
- Medicare & WorkCover billing
- High-volume patient communication
- Accurate documentation & record-keeping
- Strong communication and customer service
- Team collaboration & reliability
- Quick learner, organised, adaptable
Certification
- Certificate III in Health Administration (In Progress)
- Certificate in Food Safety Supervisor (2023)
- Laser Safety Certificate (2020)
- Certificate in Retail Training (2018)
- Diploma in Beauty Therapy (2016)
- Certificate II in Hospitality (2014)
- Certificate II in Work & Training (2012)
- Multiple Beauty Therapy and Clinical Treatment Certificates (2016-2020)
- Year 12 Higher School Certificate (2014)
Timeline
Administration Officer
Dubbo Health Service
02.2025 - Current
Manager
The Fast Lane Drive-Thru Coffee
06.2022 - 01.2025
Clinic Manager/Senior Skin and Laser Therapist
Clearskincare Clinics
08.2021 - 06.2022
Medical Receptionist
Carter Chiropractic and Dubbo Acupuncture
10.2018 - 01.2019
Senior Skin and Laser Therapist
Laser Clinics Australia
01.2018 - 07.2021
Qualified Beauty Therapist
Multiple Clincis
03.2016 - 06.2022
Certificate 3 - Health Administration
TAFE Digital
Diploma -
Ella Bache College of Skin And Beauty Therapy
High School Diploma -
Dubbo College Senior Campus