Toa Afu
Bass Hill,NSW
Summary
Very reliable, hard-working with strong attention to detail and eager to learn about new things throwing at me.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Department Of Innovation
02.2009 - 11.2014
- First point of Contact for customers enquires.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Logging customers calls
Customer Service Representative
Datacom
01.2004 - 09.2008
- Handled customer inquiries regarding their internet connection.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Providing technical support about their modems, wifi connection or wireless connection.
- Logging customers calls into CRM.
- Providing information for customers requests for services and products.
- Booking technician for various locations to fix their internet connection.
- Advising of outage in all areas when connections are down.
- Replying to customers through emails and escalated to the right area.
- Transfer customers to right departments when their issues are not resolves.
- Performing courtesy calls for surveys.
- Delivered prompt service to prioritize customer needs.
Education
Master of Arts - Management Information Systems
Central Queensland University
Sydney, NSW09.2008
Skills
- Technical Support
- Strong Work Ethic
- Self Control
- Patient
- Friendly and Helpful
- Working under Pressure
- Team Work
Reading, Cooking, Swimming, Playing Netball,
I loved reading a good book during my free time when all my chores are done for the day. Cooking for the family is one thing that i have enjoyed doing everyday. Loved taking the kids out for swimming which i get to do alot for personal exercise and relaxation. Playing netball has always been a hobby for me ever since growing up and during high school.
Timeline
Customer Service Representative
Department Of Innovation
02.2009 - 11.2014
Customer Service Representative
Datacom
01.2004 - 09.2008
Master of Arts - Management Information Systems
Central Queensland University
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