Toa THREDGOLD
Footscray,Vic
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Soup Van Operations Manager
St Vincent de. Paul Society Victoria
07.2023 - Current
- Coordinating state-wide operations
- Creating strategies for the future of the operations
- Managing/motivating staff
- Working with internal departments to further the strategy of the operations (finance, HR, marketing, fundraising etc.)
- Working with volunteer leaders and volunteers to serve people experiencing food and financial insecurity across Victoria
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Interim Team Leader Soup Van Operations
St Vincent de. Paul Society Victoria
01.2023 - 07.2023
- Managing/motivating staff
- Coordinating state-wide operations
- Working with volunteer leaders and volunteers to serve people experiencing food and financial insecurity across Victoria
Team Leader – Youth Engagement
St Vincent de. Paul Society Victoria
04.2022 - 08.2022
- Recruiting, onboarding new staff members
- Managing a new team during the rebuilding of the department
- Working with schools across the state to link them to the organisation by giving presentations to teachers and young people
Soup Van Coordinator/Acting Team Leader
St Vincent de. Paul Society Victoria
01.2020 - 04.2022
- Responsible for Building and maintaining relationships with volunteer leaders and volunteers across the state to deliver the best service for the people we assist
- Determining the most efficient way to deliver services according to geography, personnel and available resources across different sites
- Liaising with donors and suppliers to deliver goods and services
- Promptly reporting incidents and hazards into the company’s reporting system to ensure adequate oversight of risks
- Volunteer induction and onboarding new staff to ensure safety and access to mental health services and performing mental health checks
- Facility management in partnership with local government, education facilities, local parish, other not for profits
Front Desk Supervisor
Woolworths Limited
09.2019 - 01.2020
- Managing customer complaints and grievances in a timely and professional manner
- Managing staff, assigning staff to complete tasks
- Ensuring the efficient on time closure of the store
- Maintaining situational awareness at all times to protect customers and staff from incidents and hazards.
International Cabin Crew
Emirates Airlines
06.2015 - 03.2019
- Responsible for safety and security of passengers and aircraft on international flights
- Maintaining a high-level of service excellence and professionalism at all hours of the day seven days a week
- Working with different colleagues each workday within one of the most diverse workforces in the world
- Supporting, interacting with and serving CALD customers, relocating to Dubai, UAE.
- Worked effectively in fast-paced environments.
Sales Supervisor/Caretaker Manager/Sales Assistant
David Jones Stores
12.2006 - 06.2015
- Creating work schedules that balance staff and business requirements
- Working with upper management to implement company strategy
- Resolving customer complaints to benefit of both parties, managing multiple varied departments simultaneously.
Education
Master of Counselling -
Australian Institute of Professional Counselling
2025
Graduate Diploma in Urban Planning -
RMIT University
01.2017
Bachelor of International Studies -
Deakin/Adelaide/Flinders
01.2010
Skills
- Staff Training and Development
- Operations Management
- Team Leadership
- Relationship Building
- Verbal Communication
- Decision-Making
- Complex Problem-Solving
- Team Development
- Interpersonal Relations
- Cross-Functional Teamwork
Volunteer Experience
- QLife Peer Supporter, Switchboard (2024)
- South Eastern Soup Van, Volunteer Leader, St Vincent de Paul Society Victoria, 06/01/22, 06/30/23
- Footscray Soup Van, Volunteer/Leader, St Vincent de Paul Society Victoria, 08/01/19, 2021
- Friends of Newells Paddock, Committee member, 01/01/21, 02/28/23
- Australian Conservation Foundation, Volunteer, 2019, 2019
- After School tutor, Footscray North Primary School, 2014, 2015
- Model/extra, Telstra, Australia Post, RMIT, Shell, HESTA Superannuation, Quit Victoria, 2013, 2015
Training
- Facilitation Training, Collaborative Leadership, Groupwork Centre 2024
- Certificate of Appreciation – Vinnies Soup Vans, 2023
- Introduction to supporting LGBTQIA+ Youth, Minus18, 2022
- HLTAID009 – Provide Cardiopulmonary Resuscitation, 2021
- VU22927 – Manage asthma risks and emergencies in the workplace, 2021
- Frontline Leadership training, Blanchard, 2021
- Mental Health First Aid Training, Mental Health First Aid Australia, 2021
- HLTAID001 - Provide cardiopulmonary resuscitation, 2021
- HLTAID002 - Provide basic emergency life support, 2021
- HLTAID003 - Provide first aid, 2021
- CHCDFV001 - Recognise and respond appropriately to domestic and family violence, Lifeline Australia, 2021
- Accidental Counsellor training, Lifeline Australia, 2020
- Dealing with Difficult Behaviours, Pathways Australia, 2020
- Introduction to Aboriginal Cultural Safety, VACCHO, 2020
- Certificate of Achievement – Integrity, St Vincent de Paul Society Victoria, 2020
- Working with Children, current
- SITXFSA001- Use Hygienic Practises for Food Safety Certificate, 2019
Languages
Portuguese
Elementary
Timeline
Soup Van Operations Manager
St Vincent de. Paul Society Victoria
07.2023 - Current
Interim Team Leader Soup Van Operations
St Vincent de. Paul Society Victoria
01.2023 - 07.2023
Team Leader – Youth Engagement
St Vincent de. Paul Society Victoria
04.2022 - 08.2022
Soup Van Coordinator/Acting Team Leader
St Vincent de. Paul Society Victoria
01.2020 - 04.2022
Front Desk Supervisor
Woolworths Limited
09.2019 - 01.2020
International Cabin Crew
Emirates Airlines
06.2015 - 03.2019
Sales Supervisor/Caretaker Manager/Sales Assistant
David Jones Stores
12.2006 - 06.2015
Master of Counselling -
Australian Institute of Professional Counselling
Graduate Diploma in Urban Planning -
RMIT University
Bachelor of International Studies -
Deakin/Adelaide/Flinders
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