Toakasa Lotawa
Taylor,ACT
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Cleaning Coordinator
Downer Group
01.2020 - Current
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the company.
- Developed strong relationships with vendors for cost-effective procurement of high-quality cleaning supplies and equipment.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Ensured high-quality service delivery by conducting routine inspections of completed work to verify adherence to established standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cleaner Helper
Spotless Cleaners
10.2017 - 01.2020
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Commercial Cleaner
Menzies Property Services
01.2014 - 03.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Housekeeper
Moran Health Care Group
02.2014 - 04.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
High School Diploma -
Kirrawee High School
Kirrawee, NSW11.2011
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Additional Information
Currently hold a TSPV security clearance.
Timeline
Cleaning Coordinator
Downer Group
01.2020 - Current
Cleaner Helper
Spotless Cleaners
10.2017 - 01.2020
Housekeeper
Moran Health Care Group
02.2014 - 04.2016
Commercial Cleaner
Menzies Property Services
01.2014 - 03.2017
High School Diploma -
Kirrawee High School