Toakase Uasike
Brisbane,QLD
Summary
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and develop in fast-paced call centre environment. Delivers outstanding customer service by quickly grasping new tools and techniques. Ready to use and develop problem-solving and communication skills in the call centre industry.
Overview
6
6
years of professional experience
Work History
Call Agent
Australia Post
06.2024 - 10.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Agent
Telstra Call Centre
04.2023 - 11.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Call Center Representative
TSA Group
01.2023 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Merchandiser
Coles Relay
08.2022 - 12.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
OSHC
Randstad
05.2022 - 08.2022
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Childcare Assistant
Kids Capers Childcare
03.2021 - 07.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Teacher Aide Assistant
Earnshaw State College
08.2018 - 10.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Certificate III - Early Childhood Care And Education
Kirana College
Strathpine, QLD06-2021
Year 12 -
Earnshaw State College
Banyo11-2018
Certificate I - Information, Digital Media And Technology
Earnshaw State College
Banyo11-2018
FSK20113 Certificate II - Skills For Work
Earnshaw State College
Banyo09-2018
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
Timeline
Call Agent
Australia Post
06.2024 - 10.2024
Call Agent
Telstra Call Centre
04.2023 - 11.2023
Call Center Representative
TSA Group
01.2023 - 03.2023
Merchandiser
Coles Relay
08.2022 - 12.2022
OSHC
Randstad
05.2022 - 08.2022
Childcare Assistant
Kids Capers Childcare
03.2021 - 07.2021
Teacher Aide Assistant
Earnshaw State College
08.2018 - 10.2018
Certificate III - Early Childhood Care And Education
Kirana College
Year 12 -
Earnshaw State College
Certificate I - Information, Digital Media And Technology
Earnshaw State College
FSK20113 Certificate II - Skills For Work
Earnshaw State College
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