Toan Nguyen

• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Partnered with project team members to identify and quickly address problems.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Maintained schedules to meet key milestones at every project phase.
• Communicated project plans and progress to key stakeholders and project contributors.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
• Established and managed change management processes to fulfill successful project transitions.
• Analyzed project performance data to identify areas of improvement.
• Developed and implemented project plans and budgets to ensure successful execution.
• Reported regularly to managers on project budget, progress and technical problems.
• Updated customers and senior leaders on progress and roadblocks.
• Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Monitored project progress, identified risks and took corrective action as needed.
• Facilitated workshops to collect project requirements and user feedback.

• Led a team of 17 PeopleSoft consultants to work closely with clients and vendors to deliver PeopleSoft Time and Labor project.
• Facilitated workshops to gather requirements and baselined project scope
• Developed and communicated project plans and progress to key stakeholders and project contributors.
• Maintained schedules to meet key milestones at every project phase.
• Partnered with project team members, vendors and clients to identify and quickly address problems.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.
• Successfully delivered PeopleSoft T&L project on schedule.

• Lea digital transformation program at Westpac Bank.
• Established Vision, Mission, Governance and Framework.
  Focus on, but not limited to, Agile, Automation, DevOps, ITIL NextGen, AI and Process re-engineering.
• Provided industry thought leadership, strategic solution advisory, and expert consultation on value management to support customer co-innovation, enterprise transformation, and business process performance improvement activities.
• Developed and deliver an IT and digital transformation strategy and program that embeds digital thinking, delivery and support across the organizations functions.
• Managed and delivery processes, system and cultural change across the organizations.
• Developed and implemented innovation programs to enable IBM and Westpac employees participating in the innovation/transformation initiatives
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Worked closely with Global team to define technology strategies for IBM employees.
• Led Asia Pacific team responsible for creating productive environment for 155,000 employees in the region.
• Create a centralized shared service as single IT department, enabling IBM’s transformation to a hybrid cloud and AI company.
• Managed and Accountable for a portfolio of over AUD$50 million Projects and Support Services across Asia Pacific per annum.
• Led business transformation team to provide business transform programs for IBM business units and their clients..
• Led a team of 500 + IT professionals increase the impact, extend the eminence, and improved operational efficiency of delivery centres.
• Built organization capabilities on leading edge skills to meet business demands.
• Provided Leadership and mentorship to Program Managers and Project Managers.
• Created innovation/transformation culture and established innovation platform to encourage team members and clients in participating and implementing innovative ideas.
• Established strong governance and clear KPIs to measure success and improvement areas.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Passionate about learning and committed to continual improvement.

Key member of IBM fastest growing business segment-averaging 20% annual growth rate for 5 consecutive years-holding full P&L accountability for multimillion-dollar cross platform projects and services contracts. Target and secure new business, negotiate contracts, and provide technical and managerial oversight to all aspects of client engagements.

• Led and accountable for all multiple projects and business engagements approximately US$25 million per annum.
• Constructed and established Governance and relationships with IBM extended teams to build strong lasting relationships with our clients.
• Songle point of contact for project and customer relationship issues.
• Chaired all key projects Post implementation Review (PIR) and helped the project team to implement any reviewed outcome actions. R
• Reviewed and approved all the business contracts with my organization.
• Mentored, empowered and developed careers of Senior Managers across Australia, China, India and the Philippines.
• Provided an oversight to a team of 300 consultants acress Australia, India, China and Philippines.
• Provided advisory services to top-tier client executives (CEOs, COOs, CTOs)
• Report directly to Head of IBM Asia PAcific CIO.
• Led and managed Business Operations and PMO teams to establish governance and Framework for my organization.
• Worked closely with management team to establish and communicate organization strategies, missions and visions .
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Manage full project life cycle of application business solutions for IBM Internal, MLC and Vodafone.
• Managed a project team comprised of 4 Project Managers and 81 developers and application support professionals.
• Responsible for ensuring all areas of support and operations meet defined service level agreements.
• Single point of contacts for any project or customer satisfaction issues.
• Mentored, coached and developed 4 direct reports.
• Managed staff induction, training, and performance reviews.
• Responsible for management of client and supplier contracts.
• Managed and accountable for financial and service level performance of the account.
• Provided guidance to subordinates on company goals and policies.
• Managed account teams to ensure the prompt resolution to all client queries and communicating complex technical concepts to clients.
• Built strong, lasting client relationships with clients and extended IBM teams and a working knowledge of clients operating environment.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
• Worked with vendors to schedule daily pickups and weekly deliveries.

Advanced through Graduate, Analyst Programmer, Technical Team Leader, Project Manager, Portfolio Manager, Personnel Management, Software Development over a variety of disciplines in IBM.

• Demonstrated leadership skills in managing projects from concept to completion.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Developed strong communication and organizational skills through working on group projects.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.