Toan Tran
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable Machine Technician with strong ability in customer service. Offering machines assembling and services. Highly organized, proactive and punctual with team-oriented mentality.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Driving Instructor
Self employed/Ezilicence
St Albans, VIC
02.2011 - Current
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Monitored student's speed while driving, ensuring that they followed all posted speed limits.
- Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.
- Instructed students on how to properly parallel park, make three-point turns, and back into parking spaces.
- Conducted mock road tests with each student prior to their official exam date to ensure readiness.
- Resolved any issues or concerns expressed by parents and guardians in a timely manner.
- Ensured that vehicles were adequately maintained before use by inspecting brakes, tires, lights, oil levels.
- Demonstrated defensive driving strategies to help prepare them for real-world scenarios.
- Helped build confidence in novice drivers by encouraging positive reinforcement during lessons.
- Educated students on traffic laws and regulations in order to promote safe driving habits.
- Provided support to student drivers and promoted safety and law compliance.
- Conducted on-the-road driver training and required students to apply learning from classroom to demonstrate readiness for licensure.
- Assisted students in preparing for their driver's license examinations by providing practice tests.
- Retained current and thorough knowledge of state driving laws and regulations.
- Assessed student's abilities after each lesson and tailored new instructors on successful classroom and road-testing techniques and practices.
- Provided feedback to students on their performance and provided advice on areas needing improvement.
- Maintained detailed records of individual student's progress throughout the course duration.
- Advised students on appropriate safety measures when operating a motor vehicle such as wearing seatbelts at all times.
- Evaluated student's progress during each lesson and documented results in reports.
- Guided students through process for obtaining vehicle operator's license in Victoria.
- Encouraged open communication with parents and guardians regarding student's performance during lessons.
- Provided guidance to help students become aware of their surroundings while operating a vehicle.
- Communicated with students and parents to schedule driving lessons.
- Developed customized lesson plans based upon each individual student's needs and skill level.
- Organized and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Offered flexible work schedule to meet needs of students.
Machine Maintenance Technician
Hung Kitchen
Coburg, VIC
07.2010 - Current
- Ensured that all machines were properly lubricated before use.
- Inspected machine parts for wear or damage and replaced as necessary.
- Monitored inventory levels of spare parts used in routine repairs.
- Installed new components such as motors, belts, pulleys, bearings, gears, shafts and spindles.
- Diagnosed mechanical problems using visual inspections, electrical testing equipment, and computer programs.
- Maintained records of all repairs performed on machines in order to track maintenance history.
- Cleaned machine parts to remove dirt and debris from moving parts.
- Performed regular maintenance and repair on a variety of machines, including lathes, milling machines, drill presses, and grinders.
- Assembled machinery according to blueprints provided by the manufacturer.
- Adjusted machine settings to maximize production efficiency.
- Provided training sessions for employees on proper operation of machinery.
- Ordered replacement parts when necessary from vendors or manufacturers.
- Adhered to safety protocols while performing maintenance tasks.
- Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
- Set up and operated machines and tools to create high-quality products.
- Read and understood blueprints, product specifications, and tooling instructions to plan correct operational sequences and prevent materials waste.
- Built professional networks and communicated with company vendors and suppliers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Operated large machinery, power tools, and hand tools when performing repairs and installations.
- Replaced worn or defective parts with new ones following the manufacturer's instructions.
Cell Phone/Computer Repair Technician
Fit2u
Melbournt, VIC
02.2017 - 10.2020
- Replaced defective parts, such as batteries and display screens.
- Installed software updates and applications onto customer's devices.
- Provided solutions to technical issues related to cell phone use.
- Provided estimates for cost of repair services prior to beginning work.
- Performed diagnostics on cell phones to determine the source of technical problems.
- Troubleshot various mobile operating systems, such as Android and iOS.
- Inspected and tested components of cell phones for proper functioning.
- Resolved customer complaints regarding malfunctioning or damaged cell phones.
- Maintained a log of all repairs completed and kept track of inventory levels in stockroom.
- Recommended upgrades or replacements for outdated models that could no longer be serviced.
- Cleaned and disinfected returned cell phones before returning them to clients.
- Sold replacement parts, accessories, and other products related to cellular devices.
- Assisted customers with troubleshooting their cellular devices.
- Reconfigured settings on customers' devices according to their needs.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Assessed computer performance issues to identify root cause of problems.
- Replaced defective parts on customers' computers in a timely manner.
- Utilized diagnostic tools to detect errors in hardware configuration.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Assisted customers with new computer and accessory purchases.
- Managed inventory of spare parts used in computer repairs.
- Performed virus scans and malware removal on customer computers.
- Provided technical support for customers with both hardware and software related questions.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Installed operating systems and applications software on customer computers.
- Trained end-users on basic computer use and proper maintenance procedures.
- Assisted customers with setting up email accounts, web browsers.
- Updated or installed software for customers to ensure computer efficiency.
- Checked in computers and performed diagnostics for repair.
- Collaborated with other technicians to complete complex repairs quickly.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
IT Technician/Smartphone Technician
UDIT
Port Melbounre, VIC
06.2018 - 10.2019
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Participated in team meetings to discuss project status updates.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Tested the functionality of all buttons and features of each device before returning it to the customer.
- Diagnosed and repaired hardware issues with a variety of smartphone models including iPhones and Androids.
- Resolved network connectivity issues with customers' phones by troubleshooting Wi-Fi connections or cellular networks.
- Provided technical support to customers through phone calls, emails, or face-to-face interactions.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Laid out cabling plans and ran through buildings to desired locations.
- Tested connections to verify power supplies and communication link functionality.
Customer Service Representative/Administrator
Mercer
Melbourne, Vic
02.2005 - 09.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Sales/Customer Service Representative
NII, Thorn Australia, Telstra, Orange
Melbourne, VIC
05.1998 - 12.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Graduate Certificate - Graduate Certificate in Australian Migration Law
Victoria University
Vic08-2017
TLI41207-Cert IV in Transport And Logistics - Road Transport
Deca Training
Vic07-2011
Bachelor of Engineering - Mechanical Engineering
Victoria University
VicSkills
- Skill Development
- Student Records Management
- Good Judgment
- Basic Vehicle Safety
- Student Records
- Local Route Expertise
- Traffic Law Mastery
- State Driving Requirements
- Vehicle Maintenance
- Route Planning
- Roadside Safety Knowledge
- Written Communication
- Problem-Solving Aptitude
- Computer Proficiency
- Equipment Demonstration
- Interpersonal Communication
- Decision-Making
- Problem-Solving
- Differentiated Instruction
- Analytical Thinking
- Team Collaboration
- Continuous Improvement
- Problem-Solving Abilities
- Professionalism
- Performance Evaluation
- Attention to Detail
- Test Administration
- Task Prioritization
- Teamwork and Collaboration
- Analytical Skills
- Active Listening
- Excellent Communication
- Student Mentoring
- Progress Tracking
- Relationship Building
- Time Management
- Adaptability and Flexibility
- Reliability
- Organizational Skills
- Effective Communication
- Adaptability
- Progress Reporting
- Curriculum Development
- Multitasking
Affiliations
- Swimming
- Golf
- road trips
- campings
Languages
English
Professional
Vietnamese
Professional
cantonese
Limited
Accomplishments
- Grade C Victorian snooker
- indoor soccer
- badminton
Certification
- White Card
- Cert IV in Transport and Logistics
- Immigration Agent
References
References available upon request.
Timeline
IT Technician/Smartphone Technician
UDIT
06.2018 - 10.2019
Cell Phone/Computer Repair Technician
Fit2u
02.2017 - 10.2020
Driving Instructor
Self employed/Ezilicence
02.2011 - Current
Machine Maintenance Technician
Hung Kitchen
07.2010 - Current
Customer Service Representative/Administrator
Mercer
02.2005 - 09.2011
Sales/Customer Service Representative
NII, Thorn Australia, Telstra, Orange
05.1998 - 12.2005
Graduate Certificate - Graduate Certificate in Australian Migration Law
Victoria University
TLI41207-Cert IV in Transport And Logistics - Road Transport
Deca Training
Bachelor of Engineering - Mechanical Engineering
Victoria University