Toatasi Tafili
Zillmere Brisbane,QLD
Summary
Dynamic and reliable professional with extensive experience as an Aviation Protection Officer at ISS. Proven expertise in incident investigation and threat detection, complemented by strong communication and teamwork skills. Committed to enhancing safety and security through proactive problem-solving and effective relationship building, ensuring a secure environment for all stakeholders.
Overview
15
15
years of professional experience
Work History
Aviation Protection Officer
ISS
09.2024 - Current
Team Leader/ Support Worker
Homecaring
06.2023 - 11.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Disability Support Worker
Thrive
06.2023 - 11.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Aissistant in Nursing
John Wesley Gardens
08.2017 - 03.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
Assistant in Nursing
Masonic Care Queensland
03.2011 - 08.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Education
Human Resources Management -
International Business Management Institute
09.2024
Certificate IV - Mental Health
Beaumont Care
04.2015
Certificate III - Age Care
Queensland University of Technology
Brisbane, QLD02.2012
Skills
- Passenger screening
- Firearms handling
- Incident investigation
- Patrolling techniques
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer relations skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Proactive problem-solving
- Decision-making
- Relationship building
- Team coordination
- Behavioral observations
- Task prioritization
- Self motivation
- Interpersonal skills
- First aid training
- Conflict resolution
- Risk assessment
- Goal setting
- Professionalism
- Security clearance
- Security station experience
- Incident reporting
- Interpersonal communication
- Security protocols
- Threat detection
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Baggage inspections
- Airport certified employee - Area of expertise
- Report writing
- Emergency response
- Cultural awareness
- Professional demeanor
- Behavioral analysis
- Problem-solving aptitude
- X-ray equipment operation
- Baggage searching
- Explosive residue monitoring
- Security systems knowledge
- Body pat-downs
Timeline
Aviation Protection Officer
ISS
09.2024 - Current
Team Leader/ Support Worker
Homecaring
06.2023 - 11.2025
Disability Support Worker
Thrive
06.2023 - 11.2025
Aissistant in Nursing
John Wesley Gardens
08.2017 - 03.2022
Assistant in Nursing
Masonic Care Queensland
03.2011 - 08.2017
Human Resources Management -
International Business Management Institute
Certificate IV - Mental Health
Beaumont Care
Certificate III - Age Care
Queensland University of Technology
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