Toba Hamedi

• Coordinated volunteer recruitment efforts to support various programs within the organization.
• Strengthened community partnerships by organizing and attending collaborative events.
• Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Volunteer position - worked along side the committee and team players and engaged in various events, games and meetings.

• Strengthened client relationships through regular communication and exceptional customer service.
• Provided superior customer service leadership by greeting and assisting customers.
• Documented customer service policies, scripts and procedures.
• Provided exceptional customer service, addressing client inquiries and concerns effectively.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Delivered superior customer service by responding to inquiries and complaints.