Tobden Wangchuk
Willetton,WA
Summary
Proven Tourist Guide at Dharma Adventure, adept in tour coordination and customer service, enhancing client satisfaction through tailored experiences and safety protocols. Excelled in team collaboration and emergency management, significantly boosting company reputation. Skilled in GPS navigation and cultural awareness, ensuring enriching and efficient tours.
Overview
7
7
years of professional experience
Work History
Tourist Guide
Dharma Adventure
02.2019 - 05.2024
- Built personal relationships with guests to promote positive experiences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
- Guided groups of up to Number people on scheduled tours.
- Strengthened company reputation as a premier tourist guide service through consistently positive reviews from satisfied customers.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Office Cleaners
Dharma Adventure
06.2019 - 12.2020
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Car Cleaner
Smart Car Wash
01.2017 - 07.2019
- Contributed to the overall success of the team by actively participating in training sessions and sharing best practices with colleagues.
- Provided mobile detailing services to clients at places of employment.
- Ensured quality control by inspecting finished vehicles for cleanliness, addressing any missed areas or issues before releasing to the customer.
- Reduced customer wait times by efficiently organizing work schedules and prioritizing tasks.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Education
Bachelor Of Arts - English Literature
Sikkim University
06.2016
Skills
- Tour Coordination Experience
- Effective Time Management
- Clean Driving Record
- Customer Service-Oriented
- First Aid Training
- Weather Preparedness
- Cultural Awareness
- Historical knowledge
- Travel recommendations
- Adept with GPS navigation
Languages
English
Native or Bilingual
Timeline
Office Cleaners
Dharma Adventure
06.2019 - 12.2020
Tourist Guide
Dharma Adventure
02.2019 - 05.2024
Car Cleaner
Smart Car Wash
01.2017 - 07.2019
Bachelor Of Arts - English Literature
Sikkim University