Tobias Hunkin
Phillip,ACT
Summary
Detail-oriented and hard working individual, with personal emphasis on making effective decisions to guide teams and produce high-quality solutions. Results-driven and proactive with a strong sense of people and time requirements, ready to help any team I join achieve company goals.
Overview
3
3
years of professional experience
Work History
Manager
Elite Supps
08.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and developed new employees for ease of transition into team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided in-depth information on supplements and healthcare to customers.
- Grew social following by researching trends, identifying influencers, and engaging with potential partners for promotional activities.
- Produced visually appealing graphics using design tools such as Photoroom or CapCut to enhance social media presence.
Manager
ASN
03.2024 - 08.2024
Manager
Nutrition Warehouse
10.2023 - 03.2024
Sales Assistant
Nutrition Warehouse
04.2023 - 10.2023
Call Operator
Bet365
02.2023 - 04.2023
Call Operator
Pointsbet
09.2022 - 12.2022
AO4 (Territory Housing)
NT Government
05.2022 - 07.2022
- Conducted property inspections of current tenants, documenting repair requirements, property upkeep and living conditions via photos and notes.
- Coordinated emergency response efforts during crises situations, ensuring tenant safety and minimizing property damage.
- Maintained accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.
- Quickly learnt and adapted to programs and systems in place to ensure efficient work flow and accurate record keeping.
AO4- Covid Response Unit
Department of Health/NT Government
02.2022 - 05.2022
- Handled escalated calls professionally, effectively resolving complex issues and delegating to medical staff where necessary.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for callers.
- Maintained detailed records of caller interactions, streamlining communication efforts between various departments that included Quarantine facilities, Nursing Staff, Vaccine sites and Transport companies.
- Managed high call volumes while providing exceptional support to callers and maintaining professional composure to ensure the best outcome for their health.
AO4
Department of Health/ NT Government
09.2021 - 02.2022
- Working at the Airport, the job was to screen every passenger coming off flights. This was at the height of COVID with rapidly and continuously changing regulations, "Red Zones" and policies regarding quarantine, social distancing etc. The job included but was not limited to:
- Managing flight passenger complaints effectively, resolving issues promptly and professionally to communicate clarity of situation, as well as available solutions for them moving forward.
- Gained a deep understanding of current regulations and policies, including who it applied to and its capacity, as well as maintaining up to date knowledge as situations changed.
- Gained and maintained security clearance in order to move around all parts of the airport (Red ASIC)
- Learnt Government software and currently used applications in order to perform the job effectively
- Followed all PPE regulations and necessities, including self testing 3 times a week.
Education
Certification - Performance Nutrition Coaching
Clean Health
04-2024
Cert 4 - Fitness
Australian Institute of Personal Trainers
02.2019
Cert 3 - Fitness
Australian Institute of Personal Trainers
02.2019
Diploma - Sports Nutrition
Shaw Academy
09.2020
Cert 3 - Sport And Recreation
SEDA
Darwin, NT11.2014
Year 12 NTCET -
SEDA
Darwin, NT11.2014
Skills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Call Documentation
- Customer Data Confidentiality
- Proactive and organized
- Audience Engagement
- Problem Solving
- Verbal and Written Communication
- Promotions and Advertising
- Media Communications
- Interpersonal Communication
- Progress Monitoring and Goal Attainment
- Social media and digital presence
- Social media trends
Qualifications
- Performance Nutrition Coach Certification (Clean Health)
- Sports Nutrition Certificate (Elite Supps)
- Cert 3 + 4 Fitness (AIPT)
- Full drivers license (manual)
- Valid and complete First Aid
- Working with Children (ochre card)
- ACAP (Aboriginal Cultural Awareness Program - NT Government Course)
- Aggression Minimization certificate (NT Government Course)
- Cert 3 Sport and Recreation
References
Tom Mercer (Elite Supps Territory Manager) : 0481 386 877
Cale Bonson (Manager ASN Parap, Darwin) : 0481 239 158
Timeline
Manager
Elite Supps
08.2024 - Current
Manager
ASN
03.2024 - 08.2024
Manager
Nutrition Warehouse
10.2023 - 03.2024
Sales Assistant
Nutrition Warehouse
04.2023 - 10.2023
Call Operator
Bet365
02.2023 - 04.2023
Call Operator
Pointsbet
09.2022 - 12.2022
AO4 (Territory Housing)
NT Government
05.2022 - 07.2022
AO4- Covid Response Unit
Department of Health/NT Government
02.2022 - 05.2022
AO4
Department of Health/ NT Government
09.2021 - 02.2022
Certification - Performance Nutrition Coaching
Clean Health
Cert 4 - Fitness
Australian Institute of Personal Trainers
Cert 3 - Fitness
Australian Institute of Personal Trainers
Diploma - Sports Nutrition
Shaw Academy
Cert 3 - Sport And Recreation
SEDA
Year 12 NTCET -
SEDA
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